Neighbourhood Worker

We’re looking for two reliable, practical and customer-focused Neighbourhood Workers to help keep our estates, communal spaces and neighbourhoods clean, safe and welcoming.

This is a hands-on role with plenty of variety. From grounds maintenance and cleaning to recycling, estate inspections and supporting residents, you’ll play an important part in making sure our neighbourhoods are places people are proud to call home. You’ll spend your days out and about, working independently and as part of a team. You’ll spot issues before they become problems, take pride in getting things done and provide a friendly, helpful service to residents, visitors and colleagues. If you’re someone who takes pride in their work, enjoys being active and likes making a visible difference, this could be the role for you.

 Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Outline of Key Responsibilities in the Neighbourhood Worker role 

• Keep neighbourhoods looking their best – carry out cleaning, grounds maintenance, gardening and general estate upkeep to agreed standards.
• Make a visible difference – mow, strim, trim hedges, clear communal areas and help maintain safe, tidy and welcoming spaces.
• Support residents – act as a friendly point of contact, respond to queries and provide excellent customer service.
• Keep things safe – carry out estate inspections, identify issues and report or resolve problems where appropriate.
• Support recycling – manage bins, skips and waste, unblock chutes where required and encourage residents to recycle.
• Help prepare homes for letting – support void clearance, cleaning, gardening, minor repairs, painting and removal of unwanted items.
• Support energy efficiency – assist with home visits and heating system settings where required.
• Look after equipment – carry out routine vehicle and equipment checks and use tools and machinery safely.
• Keep accurate records – record work completed using manual or digital systems and report any tasks that cannot be completed.
• Be part of the team – work closely with colleagues, contractors and residents’ groups to continually improve local neighbourhoods.
• Be flexible when needed – participate in weekend and bank holiday caretaking cover on a rota.

We’re looking for someone who has…

• Experience working in a customer service environment and enjoys helping people.
• Practical experience in gardening, grounds maintenance, cleaning or caretaking.
• Confidence using equipment such as mowers, strimmers, hedge trimmers and other hand tools.
• The ability to work independently, manage your workload and see jobs through to completion.
• A practical, proactive approach and the confidence to spot problems and take action.
• The ability to deal with members of the public firmly, fairly and sympathetically.
• A good understanding of working safely, particularly when using equipment, vehicles and cleaning products.
• Good basic numeracy and written skills and the ability to use a smartphone to record work.
• A full driving licence.
• A flexible approach to working hours and the ability to travel between locations as required.

In return, we are offering the successful candidate in the Neighbourhood worker role…

• Starting salary of £25,878

• Working across the Salford area
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays 
• A flexible working environment, with a range of family friendly policies
• You will be required to work a total of 37 hours each week, with your typical schedule being from 8am to 4pm from Monday to Thursday, and 8am to 3:30pm on Friday
• Flexible to work Saturday and Sunday, 8am–10am, on a rota basis every 4–5 weeks.
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. 
• Attractive pension scheme 
• Health and wellbeing benefits including access to GPs 
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice 
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. 
• To view the full range of our award-winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay! 

Please ensure you fully answer the questions on the application form.

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