Debt Resolution Officer - Birmingham

Field Collections Officer - Birmingham

£29,000 + £5,000 Car Allowance + Bonus (OTE £45K)

£45K OTE in a field-based role where you manage your own territory and work independently.
Perfect for someone confident handling difficult conversations and finding solutions.

We are recruiting a Field Collections Officer to cover Birmingham, working directly with customers to resolve outstanding balances and agree repayment solutions.

This is a field-based position where you will manage your own workload and territory, working independently on a day-to-day basis.

The Role

• Visiting customers at home or business premises to discuss outstanding balances
• Negotiating and agreeing affordable repayment plans
• Handling sensitive financial situations in a professional and respectful manner
• Recording activity and maintaining accurate case notes
• Managing your own diary and territory

Requirements

• Experience in collections, debt recovery or a customer-facing role
• Confident handling difficult or sensitive conversations
• Strong negotiation and problem-solving skills
• Able to work independently and manage your own workload
• Full UK driving licence

Package

• £29,000 basic salary
• £5,000 car allowance
• Bonus scheme (OTE £45K)
• Full training and onboarding
• Supportive team environment and ongoing development

Please apply with your CV for consideration.

This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No View our and