Senior Specialist, Audio Visual Engineering

We’re seeking a future team member for the role of Senior Specialist, AV Technician/Engineer to join our Corporate Services team. This role is in NYC, NY

In this role, you’ll make an impact in the following ways:

Role Overview: We are seeking a seasoned AV professional with deep expertise in live and hybrid audio/video production. This role is responsible for end-to-end event execution—from technical planning and programming through live operation, troubleshooting, and post‑event deliverables—while collaborating closely with stakeholders and supporting executive-level clientele.

Key Responsibilities:

• Plan, set up, and operate AV systems for live and hybrid events, ensuring high-quality audio and video experiences in-room and for remote audiences.
• Program, configure, and run digital audio consoles, video switchers, routers, controllers, and playback systems.
• Mix FOH and broadcast audio, manage wireless systems, and maintain clean signal flow and gain structure.
• Coordinate and operate collaboration platforms (Webex, Teams, Zoom, GlobalMeet) and Cisco video conferencing codecs.
• Execute live camera and content switching to broadcast and in-room screens; manage run-of-show assets including VOG announcements and walk-on/off music.
• Troubleshoot and resolve issues across Q-SYS and Crestron control systems; perform break/fix, install/swap gear in equipment racks.
• Interpret as-built drawings and system documentation; maintain technical records and event reports.
• Lead events with internal teams and freelance technicians; communicate clearly with executives and stakeholders under pressure.

Audio Expertise:

• Deep knowledge of live and hybrid audio engineering fundamentals, including signal flow and gain staging.
• Programming and operation of Yamaha DM, CL, and QL series digital audio mixers.
• Experience with Shure wireless microphone systems (programming and operation).
• Dante audio networking (design, routing, and troubleshooting).
• Creation and playback of VOGs and walk-up/walk-off music.

Video Expertise:

• Deep knowledge of video fundamentals and a wide range of equipment and applications.
• Programming and operation of PTZ cameras, including Panasonic AW‑UE150A, with AW‑RP150 controller.
• Programming and operation of video switchers, including Blackmagic ATEM Constellation.
• Programming and operation of Barco E2/E3 with Event Master software.
• Operation of Elgato Stream Deck for macro control and workflow optimization.
• Programming and operation of QLab, PlaybackPro, or similar video playback systems.
• Video editing and graphics creation using Adobe Creative Suite applications.
• Live camera and content switching for broadcast and in-room displays.

AV Systems Support, Maintenance & Technical Skills:

• Ability to read and interpret as-built drawings and technical documentation.
• Strong understanding of signal flow and system architecture across audio, video, and control.
• Experience with break/fix and install/swap procedures in equipment racks.
• Operation and troubleshooting of Q‑SYS and Crestron control systems.
• Assist the AV Operations team as needed with troubleshooting, maintaining, and validating video‑conference equipment and AV systems in production workspaces and control rooms
• Lead equipment testing, preventive maintenance, and configuration management to maximize system reliability and longevity.
• Develop and maintain comprehensive event documentation including runbooks, equipment inventories, and operational workflows.
• Drive continuous improvement initiatives to enhance AV processes, operational

Collaboration Platforms:

• Operation and support for Webex, Microsoft Teams, Zoom, and webcast platforms such as GlobalMeet.
• Programming and operating Cisco videoconferencing Codecs.

Technology Leadership, Communication & Asset Management:

• Stay at the forefront of AV technology trends, evaluating and integrating emerging hardware, software, and production methodologies to maintain competitive advantage.
• Oversee AV asset lifecycle management, including audits, procurement recommendations, and vendor relationships.
• Comfortable wearing multiple hats—from conference room support to managing complex local and hybrid events.
• Clear, calm, and decisive under pressure; maintains composure and professionalism with executive-level clientele.
• Experience leading events and coordinating freelance technicians and specialists.
• Strong client communication, event planning, and stakeholder management skills.

Core Competencies

• Client-Centric Mindset: Proactively anticipate and mitigate risks to deliver flawless AV experiences.
• Ownership & Accountability: Take full responsibility for equipment readiness, event execution, and documentation accuracy.

Qualifications:

• 3+ years of professional experience in live event AV engineering (corporate, broadcast, or production environments).
• Proven hands-on expertise with the equipment and platforms listed above.
• Strong documentation and organizational skills; meticulous attention to detail.
• Ability to lift, stage, and safely deploy AV gear, familiarity with standard safety practices.

Preferred Certifications (nice to have):

• AVIXA CTS Certification
• Dante Level 2/3
• Manufacturer trainings (Yamaha, Shure)
• Q‑SYS Level 1/2
• Crestron certification(s)
• Cisco Collaboration/Video certifications
• Barco Event Master certification
• Blackmagic Design certification

What Success Looks Like:

• Flawless event delivery with reliable AV performance for both in-room and remote audiences.
• Proactive risk management, fast troubleshooting, and clear communication with stakeholders.
• Efficient workflows using macros, presets, and well-documented run-of-show plans.

"POSITION SUMMARY: The Senior Specialist, Audio Visual Engineering is a pivotal role within the Workplace Experience function, specifically focusing on Audio Visual Engineering. This position is responsible for the architecture, design, and implementation of BNY's virtual meeting platforms, including Microsoft Teams, Cisco Webex, and Zoom. The role is accountable for enhancing colleague experience platforms such as Appspace and TriplePlay, as well as managing live event and streaming technologies. By aligning with BNY's strategic pillars of innovation and client focus, this role supports the organization's commitment to delivering exceptional colleague and client experiences. The Senior Specialist will leverage industry insights and thought leadership to drive the adoption of new technologies, ensuring BNY remains at the forefront of audio, video, and intelligent workspace solutions. PRIMARY RESPONSIBILITIES: Architect and implement virtual meeting platforms by demonstrating expertise in Microsoft Teams, Cisco Webex, and Zoom, ensuring seamless integration and user experience. Manage and enhance colleague experience platforms, including Appspace and TriplePlay, by conducting technical reviews and adopting new technologies to improve workplace and virtual meeting experiences. Participate in troubleshooting technical issues on an escalation basis, providing expert guidance and solutions to maintain operational excellence. Build and maintain strategic relationships with colleagues, senior leaders, and external partners to bring industry insights and technical expertise to BNY's audio, video, and live video production technologies. Research and design complex AV systems with a focus on ease of use and colleague experience, developing standards, best practices, and standard operating procedures to ensure consistency across all BNY locations. Foster relationships with key external partners and vendors to investigate emerging and strategic technologies, driving innovation and continuous improvement in AV solutions. EDUCATION/QUALIFICATIONS: Bachelor's degree in a related field or equivalent work experience required. EXPERIENCE: Typically 2-5 years of experience. SKILLS: Strong expertise in voice, video, and event technologies within a global enterprise environment. Proficient in administering and operating video solutions leveraging Cisco UCM, Expressway, Webex, RoomOS, SIP, RTMP, and HLS. Exceptional written and verbal communication skills, with the ability to influence and gain alignment across diverse teams."