Technology

Help Desk Support- Windows and MAC

Central Point PartnersSan Francisco, CA🇺🇸United StatesPosted Sep 28, 2026

Why This Role Stands Out

This role offers an excellent opportunity to deepen your expertise in both Windows and Mac environments within a reputable university setting, fostering valuable skills development. You'll thrive here if you possess strong problem-solving abilities, exceptional customer service, and a proactive approach to technical challenges, so consider applying to contribute your talents.

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

San Francisco, CA, United States

Posted

2 days ago

TCP/IPActive DirectoryHelp DeskTechnical Support

Job Description

University

San Francisco- Fulton St

Work ONSITE

Needed ASAP

Long term contract

Must work on W2

Help Desk Support- MAC and Windows

Provide 1st and 2nd tier support over the phone, email, walk-ins, field and remote desktop technical support under coordination of the Client Support Manager (target 75% or greater resolution for
first-contact)
Minimum Qualifications:
Strong customer service skills
Must possess excellent interpersonal communication and organizational skills.
1-2 years experience in help desk
Experience in network and server support concepts, including Windows and Macintosh server installation and troubleshooting, network login process and user account authentication, and TCP/IP and Active Directory administration tools
Demonstrates patience when problem-solving complex technical issues, over the phone and in person, with diverse customers
Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment
Candidate should understand both PC and Macs. Client will train, must have exceptional customer services sills.