Technical Product Marketing Manager

The Technical Product Manager owns the software behind 10X Health’s operational spine: pharmacy order fulfillment, at-home test kit registration, lab results delivery, order and subscription management, and the internal tools our clinical and operation teams use every day. This is a hands-on, individual-contributor role for someone equally comfortable sitting with a fulfillment coordinator to understand a manual workaround and reading an API payload to understand why it exists.

This role partners closely with Commercial Operations, who own the business process and its outcomes, while owning the systems that execute them. This role reports to the Director of Product Management.
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being.

With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey. Translate the operational platform roadmap into shipped systems.

Own the solution design, sequencing, and delivery across pharmacy order automation, lab results ingestion, telehealth, order and fulfillment tracking, and the internal tools used by clinical and customer experience teams
Turn ambiguous, manually run business processes into documented, instrumented systems, replacing spreadsheets and vendor-portal workarounds with software
Write the specifications engineering builds from, including data contracts, state models, and testable acceptance criteria
Use the product the way customers and staff do.

Own the health of third-party integrations across clinical records, commerce, CRM, laboratory partners, and fulfillment providers.

Partner with Commercial Operations, Customer Experience, and Clinical teams to identify the highest-cost manual steps and eliminate them in priority order
Apply AI where it earns its place in the product, with the grounding, evaluation, and guardrails required to ship safely in a regulated health context
Design for compliance from the start, keeping protected health information inside approved systems and customer-facing claims within regulatory standards
Define and report the operational KPIs that give leadership visibility into fulfillment reliability, exception volume, and time to resolution
Maintain a written decision record so specifications, tickets, and design documents stay current and decisions survive the people who made them
Translates ambiguous operational problems into system designs, then ships them
Reads API documentation, data models, and payloads and forms an independent opinion
Practical AI knowledge for building products, not only for personal productivity.

Works well with senior non-technical stakeholders, converting business requests into system requirements and pushing back when a request does not survive contact with the data
A genuine passion for wellness, health, and performance optimization
4+ years in product management, solutions engineering, technical program management, implementation, or business systems analysis, including clear ownership of a system that shipped and stayed in production
~ Demonstrated experience integrating third-party platforms by API, including ownership of the failure modes
~ Experience delivering in a regulated environment such as healthcare, diagnostics, pharmacy, financial services, or insurance.

Hands-on experience with an AI or LLM-backed product feature, or equivalent demonstrated capability
~ Working familiarity with commerce, CRM, or fulfillment platforms such as Shopify, Salesforce, or an order management or 3PL system
~ Bachelor’s degree or equivalent work history
Ability to travel occasionally for team, vendor, and partner meetings
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact careers@10xhealthsystem.com. NO SOLICITATION POLICY