Patient Services Consultant

We are seeking an experienced Patient Services Operations & Transformation Lead to support a Rare Disease Patient Services organization within a global biopharmaceutical company.

This individual will help redesign and implement the Patient Services operating model, including new internal ways of working, governance, and the evolution of patient support for a key growth brand. A major component of the work will include supporting the transition to an outsourced HUB-based patient support model.

This is a highly visible, hands-on role requiring someone who can operate independently, work across senior stakeholders, and translate strategy into execution.

Key Responsibilities

• Design and implement a new Patient Services operating model, including governance, roles/responsibilities, decision-making, and ways of working
• Lead the redesign of the Patient Services model for a key growth brand
• Support the transition to an outsourced HUB / patient support model
• Coordinate across Patient Services, Market Access, Brand, Operations, vendors, and other cross-functional stakeholders
• Define processes, workflows, responsibilities, and handoffs across internal and external teams
• Identify operational gaps, risks, and dependencies and drive them through resolution
• Develop leadership updates, recommendations, and executive-level materials
• Drive strategic initiatives from design through implementation
• Provide strong day-to-day ownership and keep workstreams moving forward

Ideal Background

• Strong pharmaceutical or biotech experience required
• Experience within Patient Services / Patient Support Programs
• Experience with HUB services, patient access, reimbursement, or outsourced patient support
• Experience designing or improving operating models, governance, and ways of working
• Strong program leadership and cross-functional stakeholder management
• Experience supporting specialty or Rare Disease products preferred
• Comfortable working with senior leadership and external vendors
• Able to operate independently in a fast-moving, ambiguous environment
• Director-level capability and executive presence with a willingness to remain hands-on