Wellness Assistant

Job DescriptionJob DescriptionDescription

About Us:Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview:The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor.

Key ResponsibilitiesCollaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant successPerform general administrative duties Assist with onboarding new patients and program participantsSupport chronic condition management programs through participant outreach and engagementProvide assistance with web and app initiatives of wellness and educational programsMaintain accurate participant records and documentationRespond to participant questions and provide excellent customer servicePM21Requirements: Minimum Qualifications RequiredHigh school diploma or equivalentStrong communication and interpersonal skillsExcellent organizational and time-management abilitiesAbility to manage multiple prioritiesProficiency with Microsoft Office and other computer applicationsDemonstrated commitment to confidentiality and professionalismComfort with technology**Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.

Physical Requirements:No significant physical exertion required, however occasional lifting of paper or boxes up to ten pounds.*Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.*Compensation details: 16-18 Hourly WagePI499e970f661d-25405-41332362