Head of Sales

About the Role

Lead the go-to-market strategy and build a high-performing sales organization at an early-stage AI customer service software company. You will guide the team's growth, own sales performance, and partner across the business to support the company's next phase of expansion.

What You'll Do

• Build and scale the sales team, establishing hiring standards and a strong, high-performance culture.

• Coach team members through deal shadowing, feedback, pipeline reviews, and ongoing development.

• Own sales performance, including quota attainment, pipeline management, forecasting, and deal progression.

• Create and execute go-to-market processes and strategy in partnership with Revenue Operations.

• Lead team leads and middle managers as the sales organization grows.

• Partner with marketing, product, and customer operations on integrated go-to-market initiatives.

• Use AI tools and data-driven insights to inform sales strategy and cross-functional decisions.

What We're Looking For

• At least 7 years of sales leadership experience building and scaling high-performing teams, including hiring and coaching team members.

• Strong experience with quota management, pipeline discipline, forecasting, and closing complex deals.

• Background in consultative selling, complex deal structuring, and multi-stakeholder relationships.

• Experience creating go-to-market strategy and processes, and working with Revenue Operations to improve sales execution.

• Experience leading sales teams through high growth and organizational change, ideally in B2C SaaS or enterprise software.

• Fluency in English and German.

• Comfort using AI tools, with interest or experience in AI, voice technology, or conversational AI products.

Compensation & Benefits

Base salary: €180,000 to €240,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.