User Experience Researcher

UX Researcher (Contract)

Overview

We're looking for an experienced UX Researcher to join a leading global retailer's digital product team on an initial 6-month contract (Inside IR35), with a strong likelihood of extension.

This is a predominantly a WFH role, with occasional travel to Nottingham for workshops, stakeholder sessions and team meetings .

You'll work alongside Product Managers, UX Designers and Engineers to ensure product decisions are driven by genuine customer insight, helping deliver intuitive, user-centred digital experiences.

Contract Details

• Role: UX Researcher
• Contract: Initial 6 months
• IR35: Inside IR35
• Location: Predominantly remote with occasional travel to Nottingham for workshops and team meetings
• Start: ASAP

Key Responsibilities

• Lead end-to-end user research projects across multiple digital products.
• Plan and conduct a range of qualitative research activities including usability testing, interviews, surveys, contextual enquiry and card sorting.
• Work closely with Product Managers, Designers and Engineers to ensure research informs product strategy and prioritisation.
• Organise and facilitate user research sessions, ensuring stakeholders are actively involved throughout the process.
• Analyse qualitative and quantitative research findings, identifying actionable insights and customer pain points.
• Present findings through engaging reports, presentations and workshops tailored to a variety of stakeholders.
• Support product teams with evidence-based recommendations to shape product backlogs and roadmap decisions.
• Champion user-centred design across Agile product teams, embedding customer insight into day-to-day decision making.
• Facilitate insight-sharing sessions, collaborative workshops and playback sessions to build organisational understanding of customer behaviour.

Required Experience

• Proven commercial experience as a UX/User Researcher leading research projects independently.
• Strong experience conducting behavioural research including usability testing, interviews, surveys, observational research and other qualitative methods.
• Experience analysing both qualitative and quantitative research data to produce clear, actionable recommendations.
• Ability to communicate complex findings confidently to technical and non-technical stakeholders.
• Experience working within Agile product teams alongside UX Designers and Product Managers.
• Excellent stakeholder management and workshop facilitation skills.
• Passion for understanding user behaviour and creating customer-centred digital products.

Desirable

• Experience using interactive prototypes during usability testing.
• Familiarity with product analytics tools and quantitative research methods.
• Background in Psychology, Human Computer Interaction (HCI), Sociology or a related discipline.
• Experience working within large-scale digital transformation or enterprise product environments.

Interview Process

• Introductory call
• Interview including a practical research task
• Final discussion with the hiring team