Tier 2 Support - On-boarding Specialist

Description
We are looking for an experienced Tier 2 Support - On-boarding Specialist to join a Contract assignment supporting client onboarding activities in Broken Arrow, Oklahoma. This role is ideal for an IT specialist who can provide hands-on technical assistance across desktop support, workstation deployment, and basic network connectivity in on-site environments. The position will focus on helping new client locations get up and running smoothly while delivering dependable day-to-day technical support.

Responsibilities

Provide on-site technical support for new client onboarding engagements, ensuring systems and user equipment are ready for business use. Configure, deploy, and troubleshoot desktop and laptop systems running Windows 10 and Windows 11. Set up PCs, peripherals, and related hardware while verifying proper connectivity and functionality. Assist with basic network support tasks, including working with Ubiquiti UniFi and SonicWall firewall environments. Support users with general IT issues, resolving escalated incidents and identifying practical solutions.

Coordinate with internal and client-side teams to maintain progress on onboarding activities and technical readiness. Perform system checks, document completed work, and confirm that installed technology meets operational needs. Provide support related to SharePoint access and general usage as part of the onboarding process. Requirements
At least 3 years of hands-on experience in desktop support, help desk, or technical support roles. Hands-on experience supporting Windows 10 and Windows 11 environments.

Working knowledge of PC imaging, setup, deployment, and troubleshooting for end-user devices. Familiarity with Ubiquiti UniFi networking equipment and SonicWall firewall platforms. Ability to deliver on-site technical assistance in a client-facing environment with professionalism. Experience handling a broad range of IT support tasks across hardware, software, and connectivity issues. Basic familiarity with SharePoint administration or end-user support. Strong communication and organizational skills with the ability to manage onboarding-related support activities effectively.

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