Software Engineering Manager - Flex

This is not a delivery management role. We're looking for a technically credible engineering leader who can coach engineers, challenge technical decisions, drive engineering quality, and partner closely with Product to shape solutions that solve real customer problems.

You'll lead a team of around 7-8 engineers and work closely with the Flex Product Director, fellow Engineering Managers, Staff Engineers, and the wider leadership team. You'll play a key role in strengthening the partnership between Engineering and Product, ensuring teams remain focused on delivering commercially valuable outcomes rather than simply shipping features.

As the Flex and DSR organisations continue to integrate, you'll also help shape the future team model and contribute to the growth and evolution of the wider engineering organisation.

Success in this role will be measured through the health and development of your team, sustained delivery performance, strong product partnership, and your contribution to building an effective engineering organisation that can support Flex's continued growth.

Key responsibilities:

• Delivery & Planning : Drive clarity and predictability. Own sprint planning, backlog prioritisation and execution in partnership with Product, ensuring the team consistently delivers valuable, high‑quality features and fixes at pace.

• Engineering Excellence: Raise the engineering bar. Champion best‑in‑class design, testing, code review and CI/CD practices to ensure the team ships maintainable, dependable and well‑engineered software.

• Technical Ownership: Provide strong technical leadership. Shape architectural decisions, make pragmatic trade‑offs, and partner with architects and SRE to build scalable, secure and observable systems.

• Cross‑Functional Collaboration: Work seamlessly with Product, UX, Data and SRE to align on priorities, define clear acceptance criteria and coordinate smooth, confident releases.

• Operational Responsibility: Ensure operational excellence. Support on‑call readiness, lead blameless post‑incident reviews, strengthen runbooks, monitoring and alerting, and embed SLIs/SLOs for the services your team owns.

• Continuous Improvement: Remove friction, automate manual processes, embed learning loops, and foster a culture where experimentation, improvement and innovation are the norm

• High‑performing team: Engineers are engaged, growing and delivering predictable outcomes against roadmap commitments.

• Reliable product delivery: Features are delivered with high quality, appropriate test coverage and minimal production incidents.

• Operationally robust services: Services meet agreed SLAs/SLOs with clear dashboards, playbooks and reduced MTTD/MTTR.

• Strong cross‑team alignment: Close partnership with Product and SRE results in faster, lower‑risk launches and improved customer outcomes.

Experience required:

• Software delivery at scale: Experience shipping production microservices or cloud‑native applications using public cloud (AWS preferred).

• DevOps & CI/CD: Practical understanding of automated pipelines, Infrastructure as Code and container orchestration (Kubernetes or equivalent).

• Quality & testing: Experience driving test strategy, automated testing and code quality initiatives.

• Observability & incident response: Familiar with monitoring, logging and incident management practices to support reliable operations.

• Stakeholder management: Strong communicator able to influence across product, design, SRE and senior leadership.

• Technical background: Strong coding experience in at least one modern language (e.g. Java, Kotlin, Python, Go, C#) and familiarity with system design and architecture patterns.