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Solutions Engineer

Vega HealthDurham🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationDurham, United States
OnboardingEHR

Job description

About Vega Health

We source, implement, and monitor leading Al solutions aligned to the priorities of health systems. As part of our team, you’ll play a key role in achieving our mission: To be the objective, trusted partner equipping health systems everywhere as they scale AI solutions that improve care and operational outcomes.

At Vega Health, each team member leads with integrity, trust, and accountability and works with humble ambition, collaboration, and curiosity. Please visit vegahealth.com for more information about our story and the DNA of how we approach this work.

About the Role

The Solutions Engineer will accelerate our partnerships, supporting the Partnerships and Product functions to translate our capabilities to prospective customers. This role reports to the Director of Products and Services and works collaboratively with the Partnerships function.

Relocation to Durham, North Carolina, is not required for this role; however, some travel will be expected to create structured in-person time with the team (e.g., 25% in-person) and to support any discussions with prospective customers. We also expect new hires to spend up to one week on-site in Durham during the initial onboarding period.

Key Responsibilities

  • Support the Partnerships function throughout the customer sales journey, serving as a liason between the Product and Partnerships functions
  • Help ensure commercial commitments are technically realistic and aligned with product and engineering capabilities
  • Deliver technical product demonstrations and tailor them to specific customer use cases, including developing and mocking-up early iterations of products
  • Develop diagrams, technical documentation, and other materials that make complex architecture and systems understandable to both technical and non-technical stakeholders throughout the sales process
  • Lead technical discovery sessions to understand prospective customer workflows, infrastructure, data integration requirements, risks, and implementation needs early on
  • Own or contribute to the technical sections of RFPs, RFIs, proposals, and prospective customer questionnaires, including but not limited to, security reviews, architecture reviews, technical diligence, and customer IT discussions during the sales process

  • Capture and share recurring customer requirements, technical objections, integration needs, and product gaps with the Partnerships, Product, and Engineering functions

  • Translate feedback from prospective customers into structured product insights and recommendations for the Product and Engineering functions

What We’re Looking For

  • Bachelor's degree in computer science, engineering, information systems, biomedical informatics, or a related technical field, or equivalent practical experience; Master’s in Computer Science or related field preferred

  • 3-5+ years of experience in solutions engineering, sales engineering, implementation, technical consulting, healthcare technology, or a related customer-facing technical role

  • Strong technical foundation with the ability to understand APIs, integrations, cloud architectures, data flows, and enterprise software systems

  • Extensive experience translating business requirements into technical solutions

  • Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences

  • Extensive experience working directly with customers or external partners

  • Ability to operate effectively in an early-stage environment with evolving products, processes, and priorities

  • Experience working with health systems, healthcare technology companies, EHR vendors, or digital health organizations is preferred

  • Applicants must be legally authorized to work for any employer in the US without sponsorship now or at any point in the future

Annual Salary:

$130,000 - $145,000 USD

Work Location Policy: Currently, we expect employees based in Durham to work from our office at least 3x a week. Employees who live outside of a 50-mile radius from our office may work remotely on a full-time basis with some travel to our office based on the needs of their function.

Relocation: For candidates who wish to explore relocation opportunities for this role, we can provide support.

How We Support You

At Vega Health, we believe in building a workplace culture where people can do their best work while working hard. In addition to your salary compensation, you can expect:

  • Equity
  • Medical, dental and vision insurance options
  • Employee assistance program (e.g., work-life resources)
  • Voluntary benefits (e.g., pet insurance)
  • Free on-site parking
  • Generous vacation policy
  • 10 paid sick days annually
  • 12 weeks of fully paid parental leave
  • Weekly lunches
  • Quarterly team events (with friends, family, and pets are welcome!)

Please note that our benefits are subject to change as we continue to grow.

Additionally, Vega Health strives to cultivate a professional environment and culture that enables our team to balance their work and home life. We understand the stress associated with childcare and senior care and do our best to accommodate the care responsibilities of our employees.

Equal Opportunity Policy (EEO)

Vega Health is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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