Head of Customer Success

Head of Customer Success
London (On-Site)
90,000 - 120,000 + Equity + Bi-Annual Salary Reviews + Annual Equity Refresh
Are you looking for a high-impact opportunity where you can take ownership of enterprise customer relationships, influence product strategy, and help shape the customer success function at a rapidly growing AI startup transforming financial crime prevention?
This is a rare opportunity to join an ambitious early-stage business operating at the intersection of AI, compliance, and financial services. As the company's first dedicated Customer Success hire, you will play a key role in ensuring enterprise customers achieve measurable outcomes while helping to build the foundations of a world-class customer success function.
You will manage customer relationships from onboarding through to renewal and expansion, working closely with compliance and operations teams within leading financial institutions. Acting as the voice of the customer internally, you will gather insights, identify opportunities for improvement, and collaborate with Product, Engineering, and Sales teams to drive exceptional customer outcomes.
The ideal candidate will come from either a top-tier consulting background with strong client-facing experience or a Customer Success/Account Management role within a B2B SaaS environment. You will be commercially minded, highly organised, an excellent communicator, and eager to develop expertise within financial crime, compliance, and AI technologies.
The Role:

• Own post-sale customer relationships from onboarding through renewal
• Drive customer adoption, retention, and expansion opportunities
• Build trusted relationships with senior stakeholders in financial institutions
• Gather and communicate customer feedback to Product and Engineering teams
• Monitor customer health and ensure successful platform adoption

The Person:

• Background in Consulting or Customer Success within a B2B SaaS environment
• Excellent stakeholder management and communication skills
• Commercially aware with an understanding of customer retention and growth
• Highly organised, proactive, and self-motivated
• Interest in AI, financial crime prevention, compliance, or fintech

Reference Number: BBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.