Care coordinator

Location: Office based, Amersham

Salary: Up to £30,000 per annum based on experience

Are you an experienced care professional who thrives on organisation but refuses to treat care like a numbers game? Do you want to work in an office where your hard work is noticed, your ideas are listened to, and your team actively backs you up?

At Ashridge Home Care, we are more than just a care company. We are a close-knit, privately-owned local business where our exceptional team is at the heart of everything we do. Driven by a shared commitment to quality and achieving the best possible outcomes for the individuals we support, we pride ourselves on a genuinely supportive and collaborative culture.

We are looking for a methodical, compassionate, and proactive Care Coordinator to join our team. In this role, you’ll be a vital link that keeps our high-quality visiting care service running seamlessly, while also providing key coordination support to our dedicated live-in care team.

Why join our team?

• Great place to build your skills with ongoing professional development.

• Access to innovative technology for record keeping and medication management, meaning you can spend more time focusing on supporting clients and carers.

• We celebrate our successes and genuinely care about our teams: celebrating work anniversaries, birthdays, and organising team socials.

• Free Employee Assistance Programme offering confidential advice.

• Rated 5 stars for culture and management by our teams (source: Indeed).

• We’re award-winning – recognised for mental health and dementia care excellence (Home Care Awards 2025).

• Benefits package including: 33 days holiday per annum (inclusive of bank holidays), NEST pension scheme, client referral scheme, family and friends’ discount, and Blue Light Card.

The role:

As Care Coordinator, you will have a direct, positive impact on the lives of others. You won’t just be stuck behind a desk, this is a dynamic blend of office management and hands-on field support. Beyond managing efficient rotas, you will regularly visit carers whilst they are supporting our clients to observe competencies, uphold standards, and offer practical guidance. We're passionate about developing our teams and over time, your role will also expand to include carrying out care assessments for new and existing clients.

Key responsibilities:

• Coordinate visiting and live-in care rotas, manage holidays, and cover short-term absence, ensuring carers have sensible, manageable schedules that minimise travel time.

• Work closely with our live-in care team to assist with coordination, scheduling, and day-to-day operational support.

• Conduct regular on-site visits to observe carer competency, carry out spot checks, and provide practical mentoring and supervisions.

• Visit clients to gather feedback and update care plans. As you settle into the role, you will also take on conducting initial client assessments and reviews.

• Maintain clear, warm lines of communication across our visiting care, live-in care, and office teams.

• Maintain accurate record-keeping and participate in the management on-call rota as needed.

About you:

To be a successful Care Coordinator, you need a methodical approach to problem-solving, excellent organisational skills, and a genuine enjoyment of connecting with people out in the community.

Essential experience & skills:

• Prior experience in care coordination within a domiciliary care setting, as a care supervisor, or a similar leadership role.

• A minimum of 2 years' experience in care, with a strong understanding of quality care practices (experience with Dementia/Alzheimer's is essential).

• Strong communication skills, confident use of IT systems (MS Office, care management software), and a good working knowledge of CQC standards.

• NVQ Level 3 in Health & Social Care (or working towards it) is preferred.

• Compassionate, proactive, solution-focused, and flexible to support at weekends and evenings when on-call.

• A valid driving licence and access to your own vehicle are essential for visiting clients and carers in the field.

Please note: You must have the right to work in the UK, as we do not offer Visa Sponsorship. All successful applicants will be subject to an enhanced DBS check.