Care Coordinator

Home Instead Shrewsbury, Oswestry & Wem is an award-winning home care provider, supporting people to live independently in their own homes with dignity, respect and consistency. Our local office is built on strong relationships, high standards and a genuine commitment to both our clients and our Care Professionals.

We are looking for an organised, resilient and people-focused Scheduler to join our local team.

This role is available due to the current post holder progressing within the company, reflecting our strong commitment to internal development.

This is a key coordination role, ensuring care schedules are efficient, responsive and centred around the needs of both clients and Care Professionals.

You will:

• Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes.
• Respond calmly and accurately to schedule adjustments, working closely with the wider team.
• Match Care Professionals to new clients and arrange introductions alongside the client services team.
• Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible.
• Develop strong, professional relationships with clients and Care Professionals.
• Maintain accurate records on the electronic scheduling system.
• Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way.

• Experience in a scheduling or coordination role (home care, health, logistics or similar).
• Confident IT skills, including Microsoft Office and CRM systems.
• Excellent communication skills with a calm, positive and resilient approach.
• Strong organisational and prioritisation skills with great attention to detail.
• Ability to work independently, think logically and meet deadlines.
• A collaborative team player who builds rapport quickly and professionally.
• An understanding of the geography of Shrewsbury, Oswestry and Wem is essential.

• Salary: £25,000 per annum, increasing following a successful probationary period.
• Full training and ongoing support provided.
• Flexible holiday scheduling
• 24/7 Employee Assistance Programme
• Friendly, responsive local management support
• Subject to an enhanced DBS check.
• Home Instead is committed to safeguarding adults and promoting equality, diversity and inclusion.