VIP Relationship Manager

We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.

This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.

WHAT YOU WILL DO

Relationship Ownership & Concierge Servicing

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
• Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
• Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).

Revenue Growth & Portfolio Expansion

• Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
• Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
• Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.

Client Discovery & Needs Qualification

• Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
• Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.

Collaboration with Sales, Product & Operations

• Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
• Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.

Pipeline & CRM Management

• Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
• Track engagement, conversion and revenue performance against defined targets.

Client Engagement & Community Building

• Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
• Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.

Market & Industry Expertise

• Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations.

Reporting & Performance Management

• Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.
  

WHAT YOU WILL NEED

• Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
• Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
• High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
• Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
• Comfort operating in fast-paced, high-ownership environments with revenue accountability.
• Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
• A strong interest in digital assets, crypto markets and emerging financial products.
• Self-starter mentality with the ability to manage a book of business independently.

Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.

WHAT WILL SET YOU APART

• Existing relationships or a personal network of high-net-worth or active trading clients.
• Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
• A background in consultative or solution-based sales rather than transactional sales.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• This is a role based in our London office, with a mandatory in-office presence four days per week.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture