Service Technician I

Service Technician I | East Granby, CT, United States | On-site This employer is a world-leading provider of integrated security solutions known for protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a mission to make the world a safer place, they leverage a vast network of experts and cutting-edge technology to deliver unparalleled security services. They are seeking a skilled Service Technician to join their dedicated team. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application issues both independently and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications through a digital change control tracking system. • Conduct pre-deployment end-to-end testing of upgrades and major modifications. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Working knowledge of network communications and IP addressing. • Strong written and verbal communication skills. • Excellent problem-solving and analytical abilities. What's On Offer • Paid company training and educational assistance. • Comprehensive benefits package including medical, dental, vision, and life insurance. • 401K with a significant company match. • Generous paid time off and holidays. • Company vehicle, laptop, and cell phone provided. Apply via Haystack today!