Future Opportunity Service Designer - Senior Consultant

Apply for future opportunities

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If youre looking to move roles in the next couple of months, were interested in hearing from talented people like you. Submit an application to be considered for future opportunities at Opencast. Our Talent Engagement team will review your application and will be in touch to let you know how we would like to proceed.

Do you want to use service design to make systems simpler, fairer and more effective?

Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?

As a Service Designer, youll connect people, processes and technology to improve how services are delivered, whether thats helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.

The role

Youll identify and help solve the more complex service problems that our clients face. Youll investigate, define and design the end-to-end, front-stage and back-stage?service journey. Youll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.

Youll play a leadership role in projects and guide the direction of work. Youll build relationships with senior stakeholders and other interested parties. Youll support less experienced colleagues and share your extensive knowledge widely.

You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.

If you have less leadership experience, consider our consultant service designer role.

Requirements

This role involves weekly on-site work, and youll be required to travel regularly to client locations across the UK. Were looking for people who value in-person collaboration, enjoy building strong relationships, and arepassionate about delivering solutions that make a real difference for our clients.

Due to the nature of this role, you musteither hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.

SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.

If you are unsure whether you meet the eligibility criteria, we encourage you to review theguidanceor discuss this with us before applying.

We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joiningOpencast, we encourage you to apply.

Essential experience

In your CV and interview youll need to show how you have:

• Experience with the GDS / Gov Design Systems
• Analysed and synthesised complex information into actionable insights, needs and recommendations
• Conveyed complex information to different audiences, using appropriate creative techniques
• Designed artefacts to evidence existing systems and experiences
• Designed and facilitated user research, workshops and co-design sessions
• Designed accessible and inclusive end-to-end services
• Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
• Worked across multiple work streams
• Led discussions with product owners to plan and produce roadmaps
• Planned and executed service design practices to different timescales
• Considered future business needs and wider client strategies.
• Designing to government service standards
• Working in agile delivery teams

As well as service design skills, youll need to show that you have:

• Built trust and strong working relationships with senior stakeholders
• Respectfully and effectively challenged proposed decisions or solutions
• Created common ground between people
• Assigned tasks and set project milestones for yourself and others
• Coached less experienced practitioners

At the interview, well ask you to present a piece of work that demonstrates this experience.

Salary

£64,001 - £70,000 per annum.

What we offer

A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. Youll also benefit from 25 days holiday and access to 3 annual life happens days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.

Whereyoullwork?

This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.

We include you?

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview?

Interviews will be conducted via Microsoft Teams. Were happy to make adjustments to support your needs.

Want to know more?

Visit our website or email