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Temporary/Casual
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Contractor Required-Mon and Wed--On going commitment-Urgent requirement
Why This Role Stands Out
This on-site role offers a consistent, ongoing commitment with opportunities to hone your technical support and client communication skills. You'll thrive here if you excel at problem-solving, enjoy direct interaction with end-users, and can effectively bridge communication between on-site needs and remote IT teams. Apply today to become an integral part of delivering exceptional technical solutions!
Quick Overview
Seniority
Mid Senior
Employment type
Temporary/Casual
Work mode
On Site
Location
Asbury Park, New Jersey, United States
Posted
5 days ago
Technical Support
Job Description
Jon Description:
Key responsibilities for this work order include the following:
- Ticket handling, Printer fixing, Chromebook fixing and inventory.
Technical support and problem resolution
- Take the lead in resolving technical issues that require on-site support.
- Conduct thorough troubleshooting to identify the root cause of problems.
- Act as the liaison between on-site operations and the remote IT support team overseas.
- Communicate technical issues and requirements to the remote team accurately and clearly.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Works closely with the remote service desk team to resolve technical issues.
Customer support and service
- Communicates updates, challenges, and tasks to the client in a clear and timely manner.
- Listens actively to client concerns and addresses them appropriately.
- Ensures client satisfaction by following up on issue resolution and providing necessary support.
- Takes personal interest in the quality of work and meeting customer needs.
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays
-Have your own transportation
-Will require background check clearance post selection as it is a client pre-requisite