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IVR Call Flow Developer(115649-1) Local to Dearborn, MI only! Face to face interview

Flexon Technologies Inc.Dearborn, MI🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationDearborn, MI, United States
MicroservicesGraphQLRESTJavaScript

Job description

Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys. Translate caller journey designs and low-level application architecture into functioning conversational flows. Support integration with NICE (contact center platform) in coordination with the technical consultant and designer. Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations. Experience in developing Complex self-services in IVR/IVA. Cognigy.

AI, conversational AI, NLU, intents, entities, and dialogue management, Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks, Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms, Knowledge of IVR, telephony, call flows, and customer interaction journeys.

Role Descriptions: NICE CXone Cognigy
Essential Skills: NICE CXone Cognigy
Desirable Skills:
Keyword:
Skills: Nice CXOne
Experience Required: 6-8

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