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Global Banking & Markets, Transaction Banking Digital Product Manager, Associate - Dallas

Candidate Experience Site - LateralDallas🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationDallas, United States
ComplianceConfluenceProcess ImprovementRailsServiceNowSalesforceJiraAgile

Job description

The Role:

We are looking for a Digital Product Manager – Associate to join our Transaction Banking division, focused on delivering innovative payment servicing capabilities for our corporate clients, operations and client-servicing teams. In this role, you will support the development of web and API-based capabilities and the optimization of operational workflows and internal tools, enabling clients and internal users to manage payment servicing journeys seamlessly.

You will partner with cross-functional teams including engineering, design, operations, and client-facing teams to enhance user experiences and translate complex payment servicing needs into automated, self-service and scalable digital products.

Responsibilities:

  • Define product requirements for self-serve and automated payment servicing capabilities, based on client feedback and operational and corporate needs.
  • Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Engineering resources
  • Support in creating and maintaining a detailed product roadmap that aligns with broader business goals.
  • Monitor, drive, and report adoption on payment servicing capabilities.
  • Participate in backlog grooming, sprint planning, and prioritization of features to ensure timely delivery of enhancements.
  • Collaborate with the UX design team to ensure digital solutions meet the high usability and accessibility standards for corporate clients.
  • Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward
  • Analyze user behavior, feedback, and data to continuously refine and enhance product features.
  • Work with client-facing and operations teams' users to gather insights on pain points, product and process improvement opportunities
  • Coordinate with engineering teams to ensure product features are delivered on time and meet quality standards
  • Manage inter-team and technology dependencies to mitigate project and product risks
  • Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, legal and compliance, and enterprise technology organizations.

Qualifications:

Experience:

  • At least 3 years of experience in digital product manager, business analyst, or directly related experience
  • Preferred at least 2 years of experience working with transaction banking or payments products

Technical Skills:

  • Understanding of Agile product development methodologies
  • Basic knowledge of UX/UI principles and how they apply to digital product design
  • Proficiency in using product management tools, e.g., Jira, Confluence
  • Ability to understand complex data models and perform data analysis
  • Working knowledge of APIs, workflow or case-management platforms, e.g. ServiceNow, PEGA, Salesforce
  • Ability to understand payment messaging standards, payment rails and operational change management is preferred

Soft Skills:

  • Detail-oriented nature with strong problem-solving ability
  • Strong communication and collaboration skills, able to work effectively with diverse teams
  • Proven track record in balancing corporate customers outcomes, business needs and technical feasibility, and delivery
  • Success in navigating corporate environments and startups
  • Comfortable in the fast lane: Experience with driving rapid team and product growth
  • Mission Driven: Must be a strong believer in the team and mission
  • Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
  • Forward thinking: Anticipation of organizational needs for efficiency

Education:

  • Minimum Bachelor’s Degree or military experience

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