Technical Program Manager (Payment Domain Experience)

Key Responsibilities

• Lead multiple concurrent technology programs from initiation through successful delivery, ensuring alignment with business objectives, timelines, budgets, and quality standards.
• Define program scope, milestones, dependencies, risks, success metrics, and delivery roadmaps while maintaining project plans and governance frameworks.
• Manage RAID logs (Risks, Assumptions, Issues, and Dependencies), drive mitigation strategies, and proactively resolve escalations.
• Partner with Engineering, Product, Architecture, Security, Operations, and Business stakeholders to ensure cross-functional alignment and successful execution.
• Facilitate Agile ceremonies, release planning, sprint planning, retrospectives, and continuous improvement initiatives.
• Communicate program health, key decisions, delivery metrics, risks, and dependencies to executive leadership and stakeholders.
• Utilize Microsoft Copilot and Claude AI to accelerate project planning, requirements analysis, documentation, meeting summaries, executive reporting, action tracking, and risk management.
• Drive adoption of AI-powered productivity solutions to improve delivery efficiency, collaboration, and decision-making while ensuring responsible and complaint use of AI-generated content.
• Manage and maintain project artifacts within GitHub repositories, including requirements, architecture documents, design specifications, status reports, meeting notes, and technical documentation.
• Collaborate with engineering teams to support GitHub-based workflows, including version control, branching strategies, pull requests, repository governance, and audit readiness.
• Monitor project performance and delivery metrics, ensuring adherence to Mastercard security, compliance, risk management, and governance standards.
• Establish best practices for program management, project documentation, repository management, and operational excellence across the organization.