End-User Engagement (EUE) Liaison - EHR Implementation (Hybrid position)

Job DescriptionJob DescriptionEnd-User Engagement (EUE) Liaison - EHR ImplementationMicroHealth is seeking a dynamic and experienced End-User Engagement (EUE) Liaison to serve as a critical bridge between multiple stakeholder groups during comprehensive Electronic Health Record (EHR) system implementations across multiple medical centers.

This role requires a strategic communicator and change management professional who can ensure consistency, drive adoption, and facilitate seamless coordination across Training, Change Management, Communications, Informatics, and deployment teams throughout complex healthcare technology transitions. Position OverviewThe End-User Engagement Liaison will act as the central coordination point—the "fulcrum"—between diverse stakeholder groups and the central deployment team during multi-site EHR implementations.

This role is essential to ensuring consistency and repeatability in end-user engagement execution across multiple hospital deployments at different stages of their EHR transition journey.

The ideal candidate will proactively identify and mitigate risks, resolve cross-functional issues, and maintain strong relationships with clinical, administrative, and technical stakeholders to drive successful EHR adoption and optimize the end-user experience.*This position requires significant client interaction and travel to medical center sites for key onsite events, go-lives, and stakeholder engagement activities.

These are hybrid roles on-site 40%.Key ResponsibilitiesLead as the primary End-User Engagement (EUE) Liaison for comprehensive EHR system implementations across multiple medical centersServe as the central point of coordination between Training, Change Management, Adoption, Communications, Informatics, and the central deployment teamEnsure consistency and repeatability in EUE strategies, processes, and execution across multiple hospital deployments at varying stages of transitionDevelop and maintain standardized EUE frameworks, templates, and best practices that can be scaled across diverse healthcare environmentsAct as the "glue" between multiple stakeholder groups, facilitating collaboration and alignment across organizational boundariesBuild and maintain strong relationships with clinical leadership, administrative staff, IT teams, training coordinators, and end-users at multiple medical centersFacilitate regular stakeholder meetings, working sessions, and communication forums to ensure alignment and address concernsTranslate technical EHR concepts into user-friendly language for diverse audiences including physicians, nurses, administrative staff, and support personnelGather feedback from end-users and stakeholders to inform continuous improvement of training, adoption strategies, and system optimizationServe as the voice of the end-user, advocating for their needs and concerns throughout the implementation lifecyclePartner with Change Management teams to develop and execute comprehensive change strategies that drive EHR adoption and minimize resistanceIdentify change impacts across different user groups and develop targeted engagement strategies to address specific needs and concernsMonitor adoption metrics and user sentiment, proactively addressing barriers to successful EHR utilizationSupport the development and execution of change readiness assessments, impact analyses, and adoption measurement frameworksFacilitate change champion networks and super-user programs to build grassroots support for EHR adoptionCollaborate with Training teams to ensure training content, delivery methods, and schedules align with end-user needs and organizational readinessCoordinate training logistics across multiple sites, ensuring consistent quality and effectivenessSupport the identification of training gaps and recommend adjustments to training strategies based on end-user feedback and adoption dataFacilitate train-the-trainer sessions and support the development of site-based training resourcesMonitor training effectiveness and recommend continuous improvements to training approachesPartner with Communications teams to develop and disseminate clear, timely, and relevant information to end-users throughout the implementation lifecycleEnsure consistent messaging across all sites while allowing for site-specific customization as neededDevelop communication materials including newsletters, FAQs, quick reference guides, and visual aids to support end-user understanding and adoptionCoordinate communication channels including town halls, department meetings, email campaigns, and digital platformsMonitor communication effectiveness and adjust strategies based on stakeholder feedbackProactively identify risks related to end-user engagement, training effectiveness, adoption barriers, and stakeholder alignmentDevelop and implement mitigation strategies to address identified risks before they impact implementation successServe as the escalation point for end-user concerns, issues, and feedback, coordinating resolution across appropriate teamsFacilitate issue resolution meetings and ensure timely follow-up on action itemsDocument lessons learned and incorporate insights into future deployment strategiesCoordinate EUE activities across multiple concurrent implementations, ensuring alignment with overall project timelines and milestonesDevelop and maintain EUE project plans, tracking progress against key deliverables and success metricsProvide regular status updates to project leadership, highlighting successes, challenges, and recommended actionsSupport go-live readiness assessments from an end-user engagement perspectiveParticipate in project meetings, working sessions, and governance forums as the EUE subject matter experienceTravel to medical center sites for key events including kickoffs, training sessions, go-lives, and post-implementation support activitiesProvide onsite presence during critical implementation phases to support end-users, address concerns in real-time, and ensure smooth transitionsConduct site visits to assess readiness, gather feedback, and build relationships with local stakeholdersSupport elbow-to-elbow assistance during go-live periods as neededFlexibility to travel across the country to client sites as implementation schedules requireRequired QualificationsBachelor’s degree in healthcare administration, Business Administration, Communications, Organizational Development, or related fieldMinimum five or more years of Change Management experience in healthcare or complex organizational environmentsDemonstrated ability to develop and execute change strategies that drive adoption and minimize resistanceExperience with change impact assessments, stakeholder analysis, and change readiness evaluationProven track record of supporting organizational transitions and technology implementationsFive or more years of Training experience in healthcare or technology environmentsExperience coordinating training programs for diverse audiencesUnderstanding of adult learning principles and training effectiveness measurementAbility to assess training needs and recommend appropriate delivery methodsFive or more years of Stakeholder Engagement/Management experienceProven ability to build and maintain relationships with diverse stakeholder groups including clinical staff, leadership, and technical teamsExperience facilitating meetings, working sessions, and collaborative problem-solving activitiesDemonstrated success in managing competing priorities and navigating complex organizational dynamicsCore CompetenciesCommunication Excellence: Exceptional written and verbal communication skills with the ability to tailor messages for diverse audiences ranging from C-suite executives to frontline clinical staffRelationship Building: Strong interpersonal skills and emotional intelligence; ability to build trust and credibility quickly with new stakeholdersProblem-Solving: Proactive approach to identifying issues and developing creative solutions; ability to navigate ambiguity and complexityProject Coordination: Strong organizational skills with ability to manage multiple concurrent activities across different sites and timelinesAdaptability: Flexibility to adjust strategies and approaches based on site-specific needs, organizational culture, and emerging challengesHealthcare Knowledge: Understanding of healthcare operations, clinical workflows, and the unique challenges of healthcare technology adoptionCollaboration: Proven ability to work effectively across organizational boundaries and facilitate collaboration among diverse teamsTechnical SkillsProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Experience with project management tools (e.g., Microsoft Project, Jira, Azure DevOps)Familiarity with collaboration platforms (e.g., Microsoft Teams, SharePoint, Confluence)Ability to learn and navigate EHR systems and related healthcare technologiesPreferred QualificationsPrevious Oracle EHR exposure (Oracle Health, Cerner Millennium, or similar enterprise EHR platforms)Experience with other major EHR vendors such as Epic, Meditech, or AllscriptsUnderstanding of healthcare interoperability standards (HL7, FHIR) and data exchange conceptsFamiliarity with clinical workflows and healthcare delivery modelsExperience working in a healthcare or clinical setting (hospital, clinic, medical center, or healthcare IT organization)Understanding of clinical roles, responsibilities, and workflows for physicians, nurses, and allied health professionalsKnowledge of healthcare regulatory requirements (HIPAA, Joint Commission, CMS regulations)Experience supporting federal healthcare organizations (VA, DoD, IHS) is highly desirableExperience with multi-site implementations or enterprise-wide technology deploymentsBackground in organizational development, process improvement, or quality managementExperience with data analytics and adoption measurementFamiliarity with Section 508 accessibility requirements and inclusive design principlesUnderstanding of federal healthcare compliance requirementsSalary: $150,000-$165,000Physical Demands:While performing the duties of this job, the employee is regularly required to sit.

The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to
with your request and contact information. Powered by JazzHR8x3Np9TKsLCompany DescriptionAt MicroHealth, we help agencies solve their most pressing IT needs. We specialize in supporting federal partners within the ever-changing federal health IT landscape. For example, we help the Army provide medical simulation training to recreate battlefield environments and improve battlefield care.

Additionally, we help make it easier for healthcare providers at the Department of Defense and Veterans Affairs to search through electronic data to make faster, more informed patient care decisions. That’s where you come in. We’re looking for energetic and creative problem-solvers who are ready to roll up their sleeves and work together to make a difference in federal health IT. We balance heads-down work with taking time to get to know our colleagues and having fun along the way. Our employees agree and have repeatedly named us a Top Workplace.

Learn more at is a Service-Disabled Veteran Owned Business (SDVOSB) and Small Business Administration (8a) firm. Company DescriptionAt MicroHealth, we help agencies solve their most pressing IT needs. We specialize in supporting federal partners within the ever-changing federal health IT landscape. For example, we help the Army provide medical simulation training to recreate battlefield environments and improve battlefield care.

Additionally, we help make it easier for healthcare providers at the Department of Defense and Veterans Affairs to search through electronic data to make faster, more informed patient care decisions.

That’s where you come in. We’re looking for energetic and creative problem-solvers who are ready to roll up their sleeves and work together to make a difference in federal health IT. We balance heads-down work with taking time to get to know our colleagues and having fun along the way. Our employees agree and have repeatedly named us a Top Workplace.

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MicroHealth is a Service-Disabled Veteran Owned Business (SDVOSB) and Small Business Administration (8a) firm.