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Production Support Analyst

Collabera LLCChicago, IL🇺🇸United States

Quick overview

Salary$70/hr
SeniorityMid Senior
Work modeOn Site
LocationChicago, IL, United States
Generative AIJira

Job description

Job Title: Junior Production Support Analyst Market Risk


Location: Chicago, IL
Work Arrangement: Onsite
Client Industry: Banking & Financial Services
Duration: 12 Months Contract
Schedule: Monday to Friday, Two Shift Options:




  • First Shift: 9:00 AM 5:00 PM CST




  • Second Shift: 1:00 PM 9:00 PM CST




About the Role


We are hiring a Junior Production Support Analyst to join our client's Market Risk technology and operations team on a contract basis. This is an excellent opportunity for recent STEM graduates and early-career technology professionals to gain hands-on experience supporting business-critical financial applications. You will work with technical and business teams to monitor applications, troubleshoot issues, support data processing activities, and ensure smooth day-to-day operations.


Key Responsibilities




  • Monitor business applications, system performance, and scheduled batch processes to ensure smooth operations.




  • Respond to user queries and provide timely technical support and issue resolution.




  • Assist with troubleshooting application issues, system alerts, and data feed failures.




  • Use SQL to query databases, validate information, and investigate data-related issues.




  • Work with Linux/UNIX environments to review logs, execute basic commands, and troubleshoot application issues.




  • Utilize monitoring and ticketing tools to track incidents, analyze system alerts, and document resolutions.




  • Coordinate with development and technical teams to investigate and resolve production issues.




  • Maintain technical documentation, support incident reporting, and assist with operational metrics.




  • Identify opportunities to automate repetitive tasks using Python scripting.




  • Participate in team meetings, knowledge-sharing sessions, and business continuity activities.




What We re Looking For




  • Bachelor's or Master's degree in Computer Science, Information Technology, Computer Engineering, Data Science, or another STEM-related discipline.




  • entry level candidates and early-career professionals are encouraged to apply.




  • Basic knowledge of Python programming and scripting.




  • Understanding of Linux/UNIX operating systems and basic command-line operations.




  • Familiarity with SQL and database concepts.




  • Basic understanding of Artificial Intelligence, Machine Learning, and Generative AI concepts.




  • Strong analytical, troubleshooting, and problem-solving abilities.




  • Excellent verbal and written communication skills.




  • Ability to work collaboratively in a fast-paced, team-oriented environment.




  • Academic projects, internships, or hands-on exposure to application support, programming, or IT operations are an advantage.




  • Willingness to work onsite in Chicago, IL, and commit to one of the available shifts.




Preferred Qualifications




  • Exposure to application or production support environments.




  • Familiarity with monitoring and ticketing tools such as Splunk, Dynatrace, ITRS, and JIRA.




  • Basic understanding of ITIL, IT Service Management, and Software Development Life Cycle (SDLC).




  • Exposure to job scheduling tools such as AutoSys.




  • Interest in financial services, banking operations, or Market Risk.




Compensation


Hourly Rate: $68 $70 per hour
Compensation will be discussed based on experience, qualifications, and applicable market conditions.


Benefits:


The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, paid vacation time, paid parental leave, and paid holidays annually, as applicable.


About Us


At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.


Ready to Apply?


Apply now or reach out to Tanupriya Ganguly at or email for more information. We look forward to speaking with you!

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