Technology Procurement Lead - M&G

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of M&G, AMS are looking for a Technology Procurement Lead based in London, United Kingdom. Please note this is a hybrid working model with 3/4 days per week in the office.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Job Description - The Role

Procurement is undergoing a transformation, moving from a business unit-aligned, transaction heavy model to a category-led and commercially focused operation.

The Technology Procurement Lead is responsible for delivering sourcing and commercial activity supporting a significant technology transformation project.

Working closely with Technology and business stakeholders, the role will develop sourcing strategies, run competitive procurement exercises, manage supplier engagement and negotiate commercial agreements across CRM, customer experience and digital voice transformation initiatives.

Candidate Profile: Key accountabilities, skills & experience;

What you'll do:

• Partner with Technology and business stakeholders to understand requirements and develop sourcing strategies, leading end-to-end sourcing activities across CRM platforms, customer engagement technologies, digital communications solutions and associated technology services.
• Manage and deliver RFIs, RFPs and competitive tender processes, including supplier evaluations, commercial scoring, proposal analysis, clarification sessions and presentations.
• Develop data-driven sourcing recommendations, total cost of ownership models and business case inputs, ensuring alignment with programme milestones and delivery timelines.
• Lead commercial negotiations for software licensing, implementation services, support agreements and managed service contracts, securing value through cost optimisation, savings and risk-balanced commercial structures.
• Build strong relationships with Technology, Finance, Legal, Risk and Operational stakeholders, acting as the primary Procurement contact and presenting recommendations to project and governance forums.
• Manage supplier engagement throughout sourcing exercises, supporting stakeholders in evaluating commercial options while maintaining effective relationships with strategic suppliers and challenging incumbent positions where appropriate.
• Ensure all procurement activity complies with governance, policy and audit requirements, maintaining sourcing documentation, contract records, supplier due diligence and third-party risk assessments.
• Promote best-practice procurement processes, consistent sourcing methodologies and the effective use of eSourcing tools to drive successful sourcing outcomes.

The skills you'll need:

• Significant experience delivering technology procurement and sourcing activity within Financial Services industry.
• Experience developing sourcing strategies and leading competitive procurement exercises.
• Demonstrable experience sourcing CRM, customer engagement or customer experience platforms, ideally including Salesforce.
• Experience sourcing digital communications, contact centre, customer interaction or voice technologies, ideally including Avaya.
• Strong experience running RFI/RFP processes and structured supplier evaluation exercises.
• Experience negotiating software licensing, implementation services and managed service agreements.
• Experience working closely with Technology stakeholders to develop sourcing strategies and sourcing recommendations.
• Strong commercial analysis and negotiation skills.
• Ability to manage multiple sourcing activities simultaneously and deliver to demanding timelines.
• Comfortable operating in a changing environment and managing competing priorities.

Next Steps

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.