Customer Service Trainer

GG Media is a forward-thinking advertising firm dedicated to helping brands elevate their presence through strategic, innovative, and impactful marketing solutions. We combine creativity with data-driven insight to deliver campaigns that resonate, inspire, and drive measurable results. Our team values professionalism, collaboration, and growth, offering an environment where talent thrives and ideas become reality.

We are seeking a dedicated and dynamic Customer Service Trainer to join our team in Philadelphia. In this role, you will be responsible for developing impactful training programs that support the performance, confidence, and success of our customer service representatives. Your work will directly shape the quality of service we provide and help maintain our commitment to outstanding customer care.

Responsibilities

• Develop, plan, and deliver training programs focused on customer communication, product knowledge, and service excellence.

• Conduct onboarding sessions for new hires to ensure a smooth transition into their roles.

• Evaluate the effectiveness of training sessions and make improvements as needed.

• Provide continuous coaching and support to team members to enhance performance.

• Update training materials regularly to reflect new procedures, systems, and brand standards.

• Collaborate with management to identify skill gaps and propose targeted training solutions.

• Strong verbal and written communication skills.

• Ability to lead groups, create engaging training environments, and adapt to different learning styles.

• Excellent organizational and time-management abilities.

• Problem-solving mindset with attention to detail.

• Ability to work independently and collaboratively with cross-functional teams.

• Competitive salary aligned with experience and skill level.

• Professional development and growth opportunities within the company.

• Supportive and collaborative work environment.

• Opportunities to contribute to impactful training initiatives.