Senior Customer Success Project & Enablement Manager (all genders)

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The Role

What you'll do

• Coordinate and supervise projects across Customer Success
• Track project deadlines and deliverables; support workload, timeline and roadmap planning across projects
• Prepare, maintain and distribute departmental KPI reports
• Identify and implement process improvements for operational efficiency
• Identify, evaluate and drive the adoption of AI-powered solutions within Customer Success
• Ensure Customer Success Managers are equipped to work effectively with existing tools and workflows, supporting adoption across the team
• Promote knowledge sharing and enablement activities across the team
• Drive initiatives independently, from concept to measurable outcome

What you bring to the table

• Significant experience in project coordination/management, ideally in a B2B, SaaS or Customer Success environment
• 3+ years working closely with Customer Success or customer-facing teams
• Proven track record of independently leading and delivering complex, cross-functional projects
• Strong project management skills to run multiple initiatives in parallel, manage times proactively and keep multiple stakeholders aligned
• Proficiency with reporting and analytics (KPI dashboards)
• Hands-on experience with Customer Success platforms, ideally Planhat; Salesforce, Lightdash and Gong are a strong plus
• Practical experience with AI tools and automation
• Strong organisational and communication skills
• Hands-on mentality with the ability to independently drive topics
• Fluent in English with German language proficiency a plus