Client Services Team Leader

Client Services Team Leader

Edinburgh

⏰ 40 hours per week | Monday-Friday (shifts between 7am-6pm)

Are you an experienced hospitality or workplace experience professional ready to take the next step in your leadership career?

Portico is seeking a Client Services Team Leader to lead a dynamic team within the Edinburgh offices of one of the world's largest international banks. This is an exciting opportunity to play a key role in delivering an exceptional client, visitor and colleague experience within a prestigious corporate environment.

About the Role

As Client Services Team Leader, you will be responsible for leading and developing the front-of-house team, ensuring the highest standards of service delivery are consistently achieved. You'll act as a role model for excellence, creating memorable experiences for visitors while supporting the operational needs of a fast-paced corporate workplace.

What You'll Be Doing

✅ Leading, motivating and developing a diverse client services team

✅ Delivering exceptional visitor, client and stakeholder experiences

✅ Managing front-of-house operations and workplace services

✅ Supporting meeting room and conferencing requirements

✅ Driving service excellence and continuous improvement

✅ Building strong relationships with clients and internal stakeholders

What We're Looking For

✔ Previous supervisory experience in a corporate hospitality, workplace experience or 5-star hotel environment

✔ Minimum 12 months' experience delivering exceptional customer service

✔ Strong communication, organisational and leadership skills

✔ Experience with AV and conferencing technology

✔ Knowledge of room booking systems, switchboards and helpdesk platforms

✔ A proactive, flexible and solutions-focused mindset

Why Join Portico?

At Portico, our people are at the heart of everything we do. We foster a culture that rewards hard work, supports development and empowers individuals to grow their careers.

✨ Excellent holiday allowance

✨ Enhanced annual leave

✨ Pension contributions

✨ Life insurance

✨ Recommend a Friend bonus scheme

✨ Employee Assistance Programme

✨ Exclusive retail, travel and lifestyle discounts

✨ Award-winning training and development through the Portico Academy

If you're passionate about leading teams, delivering outstanding service and creating exceptional workplace experiences, we'd love to hear from you.