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Network Support Technician

Neos ConsultingAustin, TX🇺🇸United StatesPosted Oct 17, 2026

Why This Role Stands Out

This on-site Network Support Technician role offers a fantastic opportunity to gain hands-on experience with cutting-edge network hardware and contribute to critical infrastructure projects, fostering significant career growth. You'll thrive here if you are a proactive problem-solver with a keen eye for detail, ready to apply your technical expertise to ensure seamless network operations. Don't miss this chance to join a dynamic team and make a real impact – apply today!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Austin, TX, United States
Posted
Yesterday
Root Cause AnalysisTechnical Support

Job Description

City : Austin
State : Texas
Neos is Seeking a Network Support Technician for a long-term contract role for with our client in Austin, TX.
***ONSITE - ONLY CANDIDATES CURRENTLY RESIDING IN TEXAS (AUSTIN AREA PREFERRED WILL BE CONSIDERED***
No calls, no emails, please respond directly to the "apply" link with your resume and contact details.
DESCRIPTION OF SERVICES
Network Equipment Replacement & Installation
  • Support projects involving the replacement and installation of network equipment at remote sites, including Meraki MX, AT&T AIA-B, and Starlink hardware.
  • Remove and replace routers, switches, firewalls, wireless equipment, and related network hardware.
  • Verify equipment, accessories, cabling, power requirements, and installation materials prior to deployment.
  • Assist with equipment staging, labeling, configuration, and shipment to remote locations.
  • Track equipment shipments through delivery, verify receipt of equipment and materials at the designated site, and coordinate return shipments for replaced and defective equipment.
  • Coordinate equipment installation activities with remote-site personnel and contractors.
  • Verify network connectivity and equipment operation following installation.
  • Follow established network engineering standards, installation procedures, and configuration requirements.

Network Troubleshooting & Remote Site
  • Coordinate with remote-site personnel to prepare locations for network equipment installations.
  • Verify availability of power, network cabling, rack space, grounding, and other site requirements.
  • Provide remote and onsite technical support during equipment replacement activities.
  • Perform equipment health checks following installation or replacement; verify interfaces, connectivity, link status, and basic network functionality.
  • Troubleshoot basic hardware, connectivity, cabling, and network issues.
  • Support network outages and service restoration activities at remote sites.
  • Escalate complex network or configuration issues to network engineering or other appropriate technical teams.

Starlink Installation Coordination
  • Coordinate the installation of Starlink satellite Internet services at designated remote locations.
  • Work with Starlink providers, installation contractors, site personnel, and internal network teams to schedule installations.
  • Verify site readiness and required installation materials prior to scheduled installation.
  • Coordinate delivery and receipt of Starlink equipment.
  • Assist with physical installation and connection of Starlink equipment when required.
  • Verify connectivity and basic service operation following installation.
  • Coordinate resolution of installation or service issues with vendors and internal support teams.
  • Maintain installation status, site information, and project documentation.

Project Coordination & Documentation
  • Maintain accurate records of equipment installed, removed, or relocated.
  • Update network documentation, equipment inventories, and site records as required.
  • Identify missing or outstanding equipment, coordinate resolution, and support periodic inventory reviews and audits.
  • Communicate installation requirements, schedules, and schedule changes to affected parties.
  • Schedule project meetings and installation coordination calls, and document action items and follow-up requirements through completion.
  • Follow up with customers following installations to confirm completion and address outstanding items.
  • Document installation issues, troubleshooting activities, and resolutions.
  • Provide project status updates to network infrastructure and management teams.
  • Coordinate schedules and dependencies with vendors, contractors, and internal teams.

Vendor & Contractor Coordination
  • Coordinate with equipment vendors, telecommunications providers, Starlink installers, and other contractors.
  • Schedule installation and replacement activities.
  • Confirm vendor completion of work and verify that installation requirements have been met.
  • Escalate unresolved vendor issues to appropriate management or technical resources.

Travel & Field Support
  • Travel to remote locations as required to support network equipment replacement and installation projects.
  • Perform onsite equipment installation, replacement, testing, and troubleshooting.
  • Travel is expected to be limited and generally not exceed 5% of the position's time.
  • Follow all applicable company safety, security, and travel requirements.

II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Required Skills/Experience
  • 4 years - Required - Maintains, analyzes, troubleshoots, and repairs network hardware
  • 4 years - Required - Maintains, upgrades, and replaces hardware and software systems
  • 4 years - Required - Performs basic operation, monitoring, installation, troubleshooting, relocations, and maintenance of network equipment.
  • 4 years - Required - Identifies and resolves basic networking problems
  • 4 years - Required - Installs, maintains, moves, and assists in testing and upgrading new and existing network hardware/software.
  • 4 years - Required - Collaboration with network and infrastructure teams for root cause analysis and incident resolution
  • 4 years - Required - Maintain documentation, standards, and monitoring best practices
  • 4 years - Required - Strong troubleshooting and analytical skills

Preferred Skills/Experience
  • 4 years - Preferred - Meraki/Cisco network engineering experience
  • 4 years - Preferred - Public-sector or regulated environment experience
  • 4 years - Preferred - Network+ certification

#DICE

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