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AJO Technical Account Manager

Smart Folks Inc.Richardson, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationRichardson, TX, United States
Stakeholder Management

Job description

Job Title: AJO Technical Account Manager

Location: Richardson, TX 75082 (Hybrid – 3 days in a week)

Duration: 6-12 Months

Detailed Job Description:

  • Strong hands-on expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP
  • Experience with customer journeys, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion
  • Serve as the primary technical point of contact for assigned customer accounts.
  • Provide proactive technical guidance, best practices, knowledge transfer, and support for platform changes and releases.
  • Coordinate and drive complex technical issues with Support, Engineering, Consulting, and Customer Success teams.
  • Strong understanding of REST APIs, JSON, JavaScript and SQL, with experience in integrations and troubleshooting.
  • Ability to independently lead customer engagements and translate business requirements into scalable AJO/AEP solutions
  • Strong customer-facing, stakeholder management, communication, and articulation skills.
  • Experience with other Adobe Experience Cloud solutions such as Adobe Campaign, CJA, Adobe Target, or Analytics is an advantage.
  • Strong problem-solving mindset with the ability to manage technical blockers, risks, and customer priorities.

The top 3 responsibilities would expect the Subcon to shoulder and execute:

Handling the Technical Requirements of the client Taking care of the AJO Account Effective communication with the client to avoid escalations

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