Director of Finance and Business Support

We are looking for an experienced and strategic Director of Finance & Business Support who can oversee the hotel's overall financial operations and business support functions while ensuring profitability, financial accuracy and compliance with company policies and statutory requirements.

The ideal candidate will be responsible for protection hotel assets, managing financial risks and providing strategic financial guidance to the General Manager and leadership team. The role involves financial planning, budgeting, forecasting, financial reporting, cost control, procurement oversight and ensuring effective financial governance across all hotel operations.

As Director of Finance & Business Support, you will direct the hotel's financial operations and serve as the primary point of contact for all financial and accounting-related matters involving hotel ownership, internal and external auditors, regulatory agencies and corporate finance teams. You will also provide strategic support to operational departments to enhance business performance and operational efficiency.

Your Day-to-Day

Every day is different, but you will mostly be:

1. People

• Lead, manage and develop the Finance & Business Support team to ensure effective performance and operational excellence.
• Manage daily departmental activities, allocate responsibilities and ensure appropriate staffing levels.
• Coach and develop team members through regular feedback, training and performance reviews.
• Establish individual performance and development goals while recognising and rewarding good performance.
• Ensure team members understand and comply with IHG policies, procedures and financial standards.
• Guide department heads on the financial impact of operational decisions and promote cost-conscious practices.
• Build a positive working environment and encourage collaboration across all hotel departments.
• Recommend and initiate appropriate employee-related actions in coordination with Human Resources.

2. Responsible Business

• Establish and maintain strong financial controls, accounting standards and ethical business practices in compliance with IHG policies and statutory regulations.
• Ensure financial control procedures and systems are ethical, transparent and legally compliant.
• Maintain compliance with applicable accounting standards, taxation requirements and government regulations.
• Oversee hotel contracts, vendor agreements, service contracts and lease arrangements.
• Ensure effective risk management practices and safeguard the hotel's financial interests and assets.
• Oversee purchasing and procurement processes to ensure transparency, cost efficiency and compliance with established procedures.
• Monitor supplier performance and maintain effective vendor relationships.
• Participate in recognised professional and hospitality industry associations.
• Undertake additional responsibilities as required to support hotel business operations.

3. Financial

• Oversee the preparation of annual budgets, financial forecasts, monthly financial statements and management reports.
• Maximise hotel profitability through financial analysis, cost control, revenue monitoring and identification of business opportunities.
• Monitor cash flow, working capital, accounts payable, accounts receivable, payroll and general ledger activities.
• Work closely with the General Manager and department heads to review financial performance and achieve business objectives.
• Analyse financial statements, business trends and market information to identify opportunities, anticipate financial challenges and recommend appropriate actions.
• Provide analytical support during budget reviews and identify cost-saving and productivity opportunities.
• Ensure timely reconciliation of all accounts and oversee credit management, collections and outstanding receivables.
• Review room rates and recommend pricing strategies in coordination with the General Manager and Revenue Management team.
• Participate in sales and revenue strategy meetings to support the hotel's financial objectives.
• Manage accounts payable and supplier payments while maintaining healthy cash flow and strong vendor relationships.
• Evaluate return on investment (ROI) for capital expenditure projects and review actual performance against projected results.
• Maximise cash flow through effective inventory management, credit control, collections, disbursements, deposits and remittances.
• Manage internal and external audits, ensuring accurate financial records and timely compliance with audit requirements.
• Monitor taxation, statutory filings and other regulatory requirements.
• Ensure effective purchasing controls, inventory management and safeguarding of hotel assets.
• Provide financial insights and recommendations to support strategic business decisions and long-term growth.

4. Business Support

• Oversee purchasing, procurement and inventory control functions to ensure efficient utilisation of hotel resources.
• Establish effective purchasing procedures and ensure compliance with approved vendor and procurement policies.
• Monitor stock levels, inventory movement and consumption patterns to minimise wastage and control operational costs.
• Work closely with department heads to identify opportunities for operational improvements and cost optimisation.
• Review vendor contracts, negotiate commercial terms and ensure value for money.
• Support the General Manager in business planning, operational reviews and strategic decision-making.
• Monitor departmental performance and provide recommendations to improve productivity and operational efficiency.
• Ensure effective coordination between Finance, Purchasing, Stores and other operational departments.

5. Guest Experience

• Demonstrate a guest-focused approach and assist guests with financial or payment-related queries and concerns.
• Ensure smooth and efficient payment processes, including credit card transactions, room charges and other payment options.
• Support a positive guest experience through efficient billing procedures and timely resolution of financial disputes.
• Maintain effective inventory and purchasing controls without compromising guest satisfaction.
• Work with operational departments to ensure financial and business support procedures contribute to seamless hotel operations.

Accountabilities

The Director of Finance & Business Support is the senior financial leader of the hotel and is responsible for the overall financial health, reporting accuracy, financial governance and effective management of business support functions.

The position typically supervises accounting and business support employees across a range of functions, including:

• Accounts Payable
• Accounts Receivable
• Credit and Collections
• Income Audit
• General Accounting
• Purchasing and Procurement
• Inventory and Stores Management
• Payroll
• Financial Reporting and Accounting Operations

The role is accountable for maintaining strong financial governance, ensuring compliance with IHG standards, controlling operational costs and supporting the achievement of the hotel's financial and business objectives.

What We Need From You

• Bachelor's degree or higher qualification in Accounting, Finance, Commerce or a related field.
• Professional qualifications such as CA, CMA, CPA or MBA in Finance will be an added advantage.
• Minimum 8–10 years of relevant experience in finance and accounting, preferably within the hotel or hospitality industry.
• Previous experience in a senior finance leadership role or equivalent supervisory position.
• Strong knowledge of hotel accounting, financial management, budgeting, forecasting and cost control.
• Experience in financial reporting, taxation, statutory compliance and audit management.
• Knowledge of accounting management duties, including payroll processing, asset management, business projections, lease management and government reporting.
• Understanding of procurement, purchasing, inventory management and vendor relationship management.
• Proficiency in financial systems, ERP applications and Microsoft Office.
• Excellent leadership, analytical, communication and decision-making skills.
• Strong business acumen with the ability to work collaboratively with different departments.
• Fluency in English and the local language; knowledge of additional languages will be an advantage.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that recognises your contribution to a wide range of benefits designed to support your professional and personal wellbeing, we are committed to creating a rewarding workplace.

As part of IHG Hotels & Resorts, you will have access to:

• Learning and development opportunities.
• Career growth and professional development.
• Employee room discounts across IHG hotels.
• A supportive and collaborative working environment.
• Opportunities to be part of a globally recognised hospitality brand.
• Wellbeing initiatives that support your personal and professional life.

Our Commitment to Inclusion

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts is an equal opportunity employer committed to building a culture of trust, support and acceptance. We welcome different backgrounds, experiences and perspectives and provide equal employment opportunities without discrimination.

Through our myWellbeing framework, we are committed to supporting the health, lifestyle and workplace wellbeing of our colleagues.

How Do I Deliver This?

We genuinely care about people, and we demonstrate this by living our promise of True Hospitality every day. It is what connects every colleague across all IHG hotels.

Every IHG brand delivers True Hospitality in its own way, supported by the following core service skills:

True Attitude: Being caring, showing a genuine desire to make a positive difference and building meaningful connections with guests and colleagues.

True Confidence: Demonstrating the knowledge, professional expertise and skills required to perform the role effectively and build trust with guests and business partners.

True Listening: Paying attention to what guests and colleagues communicate, understanding their needs and responding with empathy and professionalism.

True Responsiveness: Anticipating and responding to the needs of guests and colleagues in a timely, thoughtful and efficient manner.

Note

The statements in this job description are intended to describe the key duties, responsibilities and level of work associated with this position. They are not intended to represent an exhaustive list of all responsibilities or qualifications required for the role. Additional responsibilities may be assigned based on business requirements.