Audio Visual & Unified Communications Support Engineer

Audio Visual & Unified Communications Support Engineer

Central London (5 days on site)

£180 per day - inside IR35

On behalf of a global leading consultancy, I have an urgent requirement an experienced Audio Visual & Unified Communications Support Engineer to join the business on an initial 6-month contract. Due to the urgency of this role, you must be able to start immediately.

The Audio Visual-Unified Communications Support Engineer will deploy and support their Audio Visual and Unified Communications global estate. The candidate will work with their managed services to lead implementations of technically appropriate AV/VC/UC & Telephony products (Ring Central).

Due to the in-person nature of the role, applicants must be willing to work 5 days on site at their Central London (West End) offices, therefore you must be within commutable distance of this location.

PLEASE NOTE: Visa sponsorship is not available for this role, therefore you must have full working rights without restriction to work in the UK.

Responsibilities:

• Manage enterprise network audio-video-related projects.
• Troubleshoot video issues on network and report progress on various projects and installations.
• Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
• Follow, review, and recommend process changes and standards for design and documentation where necessary.
• Plan and coordinate the expansion of video and voice network technology. Perform Unified Communications software and hardware upgrades, including the installation of video conferencing and A/V equipment
• Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end- to-end management). Provide project status on a regular basis as project team requires.
• Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects related to build outs, renovations, adds, moves and changes.
• Executive Level Support (C Level, VP, Directors) for unified communication matters
• Provide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users (internal and external) to successfully connect with existing video conferencing equipment and communicate services between and across different groups and levels internal and external to the organization.
• End user support for all Unified Communications (collaborative applications and video), ability to perform troubleshooting on integrations and support A/V designs in existing and future video- conference rooms and offices.

Skills & experience required:

• Strong experience in audio-visual implementations and/or videoconference network engineering with Cisco Telepresence infrastructure.
• Experience with Cisco endpoints and infrastructure (Control Hub)
• UC infrastructure (Ring Central)
• Experience with Webex administration and other web/audio collaboration platforms and services, specifically Microsoft Teams and Zoom.
• Strong infrastructure implementation and project deployment experience
• Experience in supporting system migrations and experience with AMX and/or Crestron AV Control systems.
• Working knowledge of A/V concepts around audio and video signal types, routing, and cabling, including Production devices ie Ross,Blackbox, Dante, Matrox.
• Proven analytical, evaluative, and problem-solving abilities with keen attention to detail.
• Proven ability to drive successful results across multiple functional areas
• Extensive experience working in a team-oriented, collaborative environment globally
• Well versed in Desktop technologies (Windows 10, Macintosh and Office 365) Collaboration technologies (WebEx, Teams, SharePoint, One Drive), Server Technologies and Network Technologies.