Salesforce Administrator

Eclaro is looking for a highly-driven individual with knowledge of the Salesforce data model to join the Salesforce team. In this role, you will assist with training, implementation and maintenance of our Salesforce Lightning application. You will also be responsible for maintaining and optimizing Salesforce to improve the service experience for our members. Strong technical acumen and process orientation are key qualities for this role. Familiarity with the Lightning Design System and experience with the Service and Experience Clouds is preferred.

Minimum Requirements:

• A bachelor's degree in computer science, business or similar field.
• A minimum of 5+ years of experience as a Salesforce administrator.
• Salesforce Administrator Certification.
• Salesforce Advanced Administrator Certification.
• Experience serving as a system administrator in Salesforce Lightning.
• Experience in Agile/Scrum project methodology.
• Strong self-motivation, multitasking skills and the ability to work in a team.
• Excellent written, verbal communication, public speaking and presentation skills.
• Excellent problem-solving and decision-making skills.
• Demonstrated track record of performing Salesforce administrative tasks including creating custom objects, fields, workflow and validation rules, page layouts, list views, email templates and Lightning app pages.
• Experience in Salesforce Experience Cloud/ Communities.
• Proficient at advanced reports dashboards and automation processes
• Experience using Salesforce Data Loader, Import Wizard and Workbench.
• Proficiency in accomplishing tasks within narrow timeframes with little oversight.
• Ability to read, write and edit Salesforce Object Query Language (SOQL) queries.
• Strong proficiency in Microsoft Office applications – especially Excel.
• Demonstrates strong teamwork skills and excels in collaborative work settings.
  
  

Responsibilities:

• Provide day-to-day support and advise end users on how to use Salesforce effectively.
• Assist with training internal staff on Salesforce Reports and Dashboards.
• Perform user set up and maintain user roles, security and profiles in Salesforce Lightning.
• Monitor and report on issues, system configuration and maintenance processes.
• Insert, upsert, update and delete select data using Salesforce ETL tools.
• Create and maintain reports and dashboards according to user and project requirements.
• Create custom objects, fields, workflow and validation rules, list views and page layouts according to project timelines.
• Create declarative flows and screen flows for end user needs.
• Work closely with our project team to record and monitor adoption and usage.
• Assist in the creation of organization-wide protocols for proper use of Salesforce.
• Work with internal team to maintain integrations with on-site and cloud-based platforms.
• Work with vendors to troubleshoot and apply new features, upgrades and patches.
• Maintain system security including sharing rules, role hierarchies and field-level security.
  
  

Additional preferred skills:

• Experience using Flosum for Salesforce release management.
• Experience using Formstack for Salesforce.
• Experience with Salesforce Experience Cloud.

Experience in Salesforce Testing and QA.