Customer Services Supervisor

The role

An opportunity has arisen to appoint a Customer Service Supervisor - North, based in Burnley.

The main role will be to accurately process and manage customer orders and to support the efficient and timely provision of excellent customer service to our nationwide customer base. Exercising a sound understanding and execution of our company values throughout the entire customer journey.

Exceptional attention to detail is essential, along with unparalleled organizational skills to successfully adhere to procedures around order processing and other related operations, ensuring a first-class customer experience.

We are looking for a self-driven and highly motivated candidate with a positive outlook and a proactive approach to continuous improvement. Must be a strong team player and demonstrate trustworthiness and flexibility within a close team environment. A desire and passion to support and contribute to the growth of the business is essential, along with the ability to simultaneously support other internal departments and our external sales force.

With a view to future line management of Customer Service Administrators, previous supervisory experience would be advantageous but is not essential. Experience of KPI analysis and management would also be beneficial, although full training and support will be given.

Applicants must also demonstrate exemplary written and verbal communication skills, always advocating professional courtesy with all internal and external customers.

Essential:

• Excellent working knowledge of Microsoft Office (primarily Outlook)
• Excellent communication skills with the confidence to manage queries in a clear and concise manner.

Desirable:

• Experience with Microsoft Office D365; but full training will be provided.

Previous experience within an order processing, logistics and/or transport environment would be extremely advantageous.

Hours of work are 0830-1700 Monday-Friday, 1 hour break, 37.5 hours/week.

In the first instance, applications need to be submitted to Anne O’Malley - Head of Customer Service, in CV and covering letter format. A full job description and person specification is available.

Closing date for applications: Week Commencing 9^th November 2026.

Mapei (UK) Ltd are an Equal Opportunities employer.