Operations Manager - B2B

Operations Manager B2B
Orpington Hybrid 2 days office-based Up to £45,000 + bonus

Are you an experienced Operations Manager who enjoys taking something that works and making it better, smarter and scalable?
This is a newly created opportunity to take ownership of B2B operations and a growing Sales Support team within an established national business.
The team is already growing and is expected to more than double in size over the next couple of years. You ll be responsible for making sure the operation is ready to grow with it.
The opportunity As Operations Manager, you ll take ownership of the day-to-day B2B operation, from quote through to order, fitting and aftercare, while building the processes, systems and ways of working that will support future growth.
You ll lead and develop an existing team of two Sales Support Executives, with the potential for this to grow to around five by the end of 2027.
This is a hands-on role for someone who likes to spot inefficiencies, improve processes and make things happen.
What you ll be doing

• Lead, coach and develop the Sales Support team
• Take ownership of day-to-day B2B operations, including quotes, orders, queries and escalations
• Build, document and continuously improve operational processes
• Introduce clear SLAs, workflows and priorities
• Identify bottlenecks, duplication and manual processes and find better ways of working
• Work closely with stores, fitting teams, Finance and Supply Chain to ensure orders are delivered right first time
• Partner with the Key Account Manager to maintain excellent service for key customers
• Help shape and embed systems and CRM
• Monitor and report on KPIs including fulfilment, turnaround times, query resolution and SLA performance

What we re looking for This role is not a first step into management. You ll already have experience of leading a team and improving an operational function.
You ll need:

• Proven line management experience, ideally with experience of growing a team
• Strong hands-on experience of building, documenting and improving processes
• A solid operational background where you have been responsible for improving performance
• A highly organised, process-driven approach
• Experience working with KPIs and SLAs
• Confidence using systems and CRM
• The ability to remain calm and effective when managing competing priorities
• Excellent relationship-building skills across different teams and stakeholders
• Experience within a B2B, contracting, property services or multi-site retail environment would be particularly relevant
• The ability to work from Orpington two days per week (currently Monday and Tuesday)

Why this role?
This is a chance to join at an exciting point in the team's growth and help build the operation rather than simply inherit one.
You ll have the opportunity to put your own stamp on processes, develop a growing team and help create the operating model that will support significant B2B growth.
You'll also have the backing of an established national retailer.
If you're an experienced Operations Manager who enjoys building structure, improving performance and developing people, we'd love to hear from you.
Please note, we are unable to respond to unsuccesful applications.