Security Manager

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Salary Range: $75,000-$80,000 USD Gross per annum

Reporting to the Assistant Director of Security, responsibilities and essential job functions include but are not limited to the following:             

Daily Security Operations

• Lead security operations on assigned shifts as the department's manager on duty, directing Security Agents and Supervisors and ensuring all posts and patrols are covered.
• Build and publish staffing schedules that match occupancy, groups and events, while managing overtime against budget.
• Conduct regular patrols and security inspections of guest floors, bungalows, pool and beach-access areas, restaurants and bars, back-of-house areas, loading dock, parking and grounds; identify and correct hazards right away.
• Oversee the colleague entrance, package and bag-check procedures, lost and found, and the key control program, including key card audits, lockouts, in-room safe openings and guest room entry procedures.
• Monitor CCTV and alarm systems, and complete a monthly check confirming that cameras, alarmed doors and duress alarms are fully working.
• Respond to and take charge of incidents, including medical calls, fire alarms, disturbances, intoxicated or unruly guests, unauthorized visitors and guest welfare checks; ensure guests and colleagues receive timely medical attention.
• Make sure daily activity logs, pass-down reports and other required records are complete and accurate on every shift.

Guest Experience & Discretion

• Ensure prompt, courteous and professional service for internal and external guests, and uphold the highest standard of customer service at all times.
• Support security arrangements for VIPs, celebrities, high-profile guests and events, working with Front Office, Guest Relations, Sales & Events and visiting protective details.
• Maintain the utmost confidentiality and discretion regarding guests, residents and colleagues; manage media, paparazzi and unwanted visitors tactfully.
• Resolve guest concerns, disputes and complaints graciously, and coach the team to keep a warm, visible but unobtrusive presence.

Investigations & Reporting

• Investigate and follow up on all security threats, breaches, thefts, losses, accidents and safety reports made by guests or colleagues, including evidence gathering, interviews and written statements.
• Write clear, comprehensive incident and security reports, and escalate serious matters promptly to the Director of Safety & Security.
• Support People & Culture on colleague investigations, ensuring confidentiality and consistent documentation.
• Report guest and general liability incidents and colleague injuries promptly, and assist with workers' compensation and insurance claim follow-up.

Safety, Compliance & Emergency Preparedness

• Ensure the team follows all applicable security, privacy and safety laws and standards, including Cal/OSHA, ADA, California BSIS regulations, Accor and Fairmont brand standards, and hotel policies.
• Support the hotel's Injury and Illness Prevention Program (IIPP) and Workplace Violence Prevention Plan, and serve as an active member of the Safety Committee, including regular safety inspections.
• Help conduct fire drills, evacuation exercises and emergency simulations, and help maintain fire and life safety equipment in partnership with Engineering.
• Know and carry out the hotel's Emergency Response Plan for earthquake, fire, tsunami and coastal weather, power outage, bomb threat and active threat situations.
• Maintain working relationships with the Santa Monica Police and Fire Departments and other emergency services.

Team Leadership & Training

• Recruit, hire, onboard, train, coach and develop Security Agents; set performance standards, conduct performance reviews and administer discipline in partnership with People & Culture.
• Lead and coach all colleagues and leaders to achieve exceptional guest service and colleague satisfaction by applying all corporate and property safety standards and policies.
• Train security staff on patrol procedures, report writing, de-escalation, use-of-force policy, and First Aid, CPR and AED; ensure all Security Agents hold current BSIS Guard Cards and certifications.
• Lead company emergency response training and deliver security and safety training for colleagues hotel-wide, including new-hire orientation.
• Ensure communication is provided throughout the hotel and the department as needed, including pre-shift briefings and pass-down information.
• Recognize team members, celebrate successes and foster an engaged, service-minded team.

Planning & Improvement

• Help write and update security policies and standard operating procedures.
• Analyze incident trends and present security improvement plans to the Director of Safety & Security and the executive team.
• Help build and monitor the departmental budget, and recommend new security technology and equipment.

• Minimum of 3 years of security or loss prevention experience, including at least 1 year in a supervisory role, preferably in a luxury hotel or resort; law enforcement or military police experience is a plus
• High school diploma or equivalent required; a degree in Criminal Justice, Security Management or a related field is preferred
• Valid California BSIS Guard Card (or ability to obtain one before starting) and current First Aid, CPR and AED certification required
• Certified Lodging Security Supervisor (CLSS), OSHA 10/30 or similar certifications preferred
• Working knowledge of Cal/OSHA, ADA, fire and life safety procedures, and California laws on search, detention and use of force
• Experience with CCTV, access control, key card and incident-reporting systems, plus proficiency in Microsoft Office
• Strong report-writing, investigative and conflict-resolution skills
• Calm, decisive leadership under pressure and a genuine commitment to luxury guest service
• Excellent verbal and written communication skills in English; Spanish is a plus
• Flexibility to work nights, weekends and holidays in a 24/7 operation, and to respond to emergencies when needed

Physical requirements:

• Stay mobile for the full shift, including extensive walking, standing and stair climbing across the property and responding to fire alarms
• Respond quickly to emergencies anywhere on the property, including stairwells, rooftops and the grounds
• Bend and kneel to give First Aid and CPR, and lift, push, pull or carry people or equipment in an emergency
• Occasionally lift and carry up to 50 pounds (for example, emergency equipment or an evacuation chair)
• Hear alarms and radio communications, and carry out visual safety inspections

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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