Project Manager - Digital Engage

Major Duties and Responsibilities Own the integrated delivery plan from initiation and discovery through design, build, testing, deployment, stabilization and transition to support. Establish scope, objectives, milestones, workstreams, roles, governance, delivery approach and success measures with accountable stakeholders. Coordinate backlog, architecture, development, integration, data, testing, security, environment, release, training and support-readiness activities.

Build and maintain plans that reflect sequencing, dependencies, critical-path items, external approvals, vendor deliverables and environment constraints. Facilitate delivery ceremonies and governance forums, including status reviews, planning sessions, RAID reviews, steering updates and release-readiness checkpoints. Maintain transparent reporting on progress, milestones, budget or capacity, dependencies, risks, issues, decisions and changes. Identify delivery risks early, establish mitigation and contingency actions, escalate with context and drive issues to accountable closure.

Manage scope and change control by documenting impacts to timeline, capacity, quality, architecture, operations and business outcomes. Partner with the Product Owner and Business Analyst to ensure priorities, requirements, acceptance criteria and business decisions are ready for delivery. Partner with the Salesforce Architect and engineering leads to track design decisions, technical spikes, non-functional requirements, integration dependencies and remediation work.

Coordinate data migration, integration testing, user acceptance testing, defect triage, regression testing and evidence required for release approval. Drive environment, access, deployment, rollback, communications, training, operations and post-deployment support planning.