SRE Support Lead/Manager

Title: *SRE Support Lead/Manager*
Location: Denver, CO (5 Days onsite)

Client: Vizio

Job Description:

Lead offshore DevOPS team supporting a 24x7 follow-the-sun operational model.
Ensuring system reliability, deployment velocity, and operational excellence.
Hands-on leadership position requiring both strategic oversight and technical depth.
Play a crucial part in leading and reviewing key SRE metrics, managing on-call responsibilities and exceeding expectations of platform availability and incident response.
Strong understanding of end-to-end architecture with modern microservice based architectures and pipelines.
Lead teams and understand the building, instrumenting and the observability of highly-scalable and resilient modern based applications from code to backend systems.
Understanding Golden signals and RED metrics as key indicators of system health and performance to support SRE and business partners.
Responsibility will be to augment our onshore and lead our offshore SRE team to support our current platform and next generation with Kubernetes.
Exhibit strong leadership skills in estimating, and maintaining large-scale systems deployed in a cloud environment which showcase a strong understanding of cloud architecture and infrastructure.
Experience in understanding complex Google Cloud Platform and AWS solutions.
Proven ability to manage, mentor and grow a team of engineers with ability to assess performance, set goals and create development plans.
Excellent judgment and have made many critical decisions by collecting information, asking questions, and weighing various trade-offs.
Exceptional communications skills are a must, as the role involves effectively conveying insights to ensure clear understanding and alignment with managers, team members and stakeholders.
Excellent active listener with humility and empathy.
Asynchronous written communication and work hard to help your team achieve an ideal flow with deep and focused work.
You understand the value of direct, transparent, respectful and kind feedback.
Above all else, you take ownership of the systems under your care.
Understand their inner workings and how they come together as a whole to deliver a business result. You take equal responsibility for understanding things both old and new, because our customers don’t care. You strive to move constantly forward in an incremental fashion towards a future state, and you work to make it possible every day.

Job Responsibilities:

Team Leadership & Development
5+ years of managing multiple teams cross-region with demonstrated project success.
Proven ability to manage, mentor and grow a team of engineers
Cross-cultural Management
5+ years working with and leading offshore teams
Sensitivity to cultural and communication differences and ability to foster cohesion across time zones
Follow-the-Sun Model Expertise
5+ years supporting or managing handoff-based 24x7 operations across time zones
Accountability in ownership transitions (e.g., daily standups, runbooks, status reporting and escalation protocols)
Operational Reporting & KPIs
3+ years creating and reporting on meaningful metrics, deployment frequency, MTTR/MTTA, SLO/SLI, etc.
Process-Oriented Thinking
Ability to document and continuously improve DevOPS processes (e.g. incident management, change management, runbooks)
Collaboration and Communication:
Clear verbal and written communication, especially with remote stakeholders
Can distill complex technical concepts for leadership and non-engineering audiences
Willing and able to overlap with U.S. working hours as needed
Comfortable with async updates and documentation-first culture

Education:

Bachelor's or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.