Customer Service Assistant

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support daily customer interactions and help deliver an excellent customer experience. This role is ideal for someone who enjoys working with people, answering questions, and developing strong communication and problem-solving skills in a supportive team environment.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly and professional customer assistance.
• Welcome customers and help address their needs.
• Support customer follow-ups and routine inquiries.
• Assist with customer satisfaction and retention initiatives.
• Maintain organized customer information and activity records.
• Communicate customer feedback and requests to team members.
• Support promotional and customer engagement activities.
• Collaborate with team members to achieve service goals.
• Represent the company positively during customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.