Assistant Night Manager

About the role

Reporting to Front Office Manager, you will be responsible for:

• The management, security and operational efficiency of the hotel ensuring optimum guest and associate satisfaction during the night.
• Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs.
• Oversee the safety and security of all guests, associates and assets.
• Anticipate and resolve problems which impact on guest service.
• Facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs.
• Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organisational policy and guidelines.
• Maintain complete knowledge of all room types, hotel matrix and facilities.
• Ensure accurate revenue capture, and relevant reports are distributed.
• Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct shift briefings and ensure effective shift handovers. Maintain Duty Manager's logbook.

Skill and Experiences

• Previous experience in a similar role will be highly regarded.
• Ability to demonstrate a commitment to outstanding customer service.
• Possess a high standard of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Computer literate (Microsoft Office Suite).
• RSA & First Aid Certificate.
• Attention to detail, flexible and reliable.
• Hold a current open manual drivers licence is preferrable.
• Relevant qualifications in Hospitality Management.
• Embrace and demonstrate Langham Hospitality Group values.
• Available to work weekends and public holidays with valid working rights in Australia.

What we offer

In return for your bespoke service to our guests and dedication inside our hotel, we will offer you -

• Excellent growth, learning and career development opportunities within a global luxury hospitality group
• Complimentary duty meals and uniform laundry
• Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities
• Complimentary nights at Langham Hospitality Group hotels
• Colleague discounts on accommodation, dining, food & beverage and spa experiences
• Reward and recognition programmes that celebrate colleague contributions

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.

If this opportunity interests you and you would like to grow your career in a people-focused luxury environment, we would love to hear from you. Apply now and let your story become part of our legacy.