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Google Gemini Enterprise for CX Architect

The Brixton GroupSt. Louis, MO🇺🇸United StatesPosted Oct 7, 2026

Why This Role Stands Out

This remote opportunity offers you the chance to architect cutting-edge, AI-powered customer experience solutions using Google Gemini Enterprise, shaping the future of client interactions and driving significant impact. If you are a seasoned architect with a passion for generative AI and contact center technologies, you will thrive in this client-facing role.

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
St. Louis, MO, United States
Posted
3 days ago
SOAPAPI GatewayMachine LearningSalesforceCRMGenerative AIGoogle CloudLLMRESTServiceNow

Job Description

Duration: 3+ months
Location: 100% REMOTE
We are seeking a Google Gemini Enterprise for CX Architect to lead the design and delivery of agentic customer experience solutions on Google Cloud. This client-facing role guides large-scale, global implementations of intelligent systems that reason, use tools, and execute business processes.
Responsibilities:
  • Lead architecture for GECX, Gemini Enterprise, and Agent Development Kit (ADK) projects, translating requirements into implementation designs.
  • Design and implement GECX CCaaS solutions within client architectures and technical constraints.
  • Build CX Agent Studio agents combining generative AI and deterministic functionality for personalized self-service.
  • Architect Agent Assist for knowledge assistance, summarization, smart replies, and live translation.
  • Deploy CX Insights to identify conversation drivers and sentiment for operations and quality teams.
  • Integrate agents with backend systems through REST/SOAP APIs for real-time data retrieval and actions.
  • Develop LLM-driven conversation specifications and lead unit, system, and functional testing, prompt engineering, and hallucination mitigation.
  • Partner with clients and technology providers across delivery; evaluate emerging technologies to inform transformation strategy.
Requirements:
  • 8+ years of architecture experience, including hands-on GECX, Customer Engagement Suite, or Dialogflow CX delivery.
  • Proven experience with Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow, and IAM.
  • CI/CD ownership for agent deployments and familiarity with ADK and Agent Platform.
  • Contact center expertise across telephony, IVR, omnichannel routing, and CRM integrations such as Salesforce or ServiceNow.
  • Strong client-facing communication and experience guiding executives through full-lifecycle implementations.
Preferred:
  • Google Cloud Professional Cloud Architect and/or Professional Machine Learning Engineer certification; completion of the GECX learning path.
  • Commerce Agent experience with complex reasoning, multimodal interactions, and consented actions.
  • Experience in retail, restaurant, or telecom environments.

26-01081
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