Quick overview
Job description
Optus in Sydney is seeking a Service Centre Technical Analyst to provide specialist technical support for customers, diagnose and resolve network problems, and lead incidents. Based in Macquarie Park, the role involves a 5-day week with a 24/7 rotating roster across weekdays, weekends and public holidays.
You will mentor internal teams, ensure SLAs, and collaborate with TAC and Client Delivery teams to resolve tickets efficiently.
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