Full timeSales

Multi Family Key Account Manager (1026)

Trailappliances17395 - 56 Avenue🇨🇦Canada

Why this role stands out

Advance your career with Western Canada’s leading independent appliance retailer, where you will drive strategic growth by partnering with top-tier developers and builders on high-impact construction projects. You will thrive in this role if you are a proactive, relationship-focused professional who enjoys influencing large-scale projects within a collaborative, entrepreneurial team environment. Apply today to join a company that values determination and authenticity while offering significant opportunities for professional development.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

Location17395 - 56 Avenue, Canada

B2B SalesProspectingBusiness Development

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As a Multifamily Key Account Manager, you will build and grow strategic relationships with residential developers, general contractors (GCs), and multifamily builders to secure appliance business across new construction projects, including condominiums, townhomes, and purpose-built rental developments.
This is a proactive, relationship-driven B2B sales role that requires a strong understanding of the construction and development lifecycle. You will engage key decision-makers early in the process, identify upcoming project opportunities, influence product specifications and purchasing decisions, and position Trail Appliances as the preferred appliance partner from project planning through completion.
Success in this role comes from developing a strong pipeline of future projects, building trusted relationships with industry stakeholders, negotiating and securing business, and working collaboratively with internal teams to deliver exceptional service throughout the project lifecycle. You will balance new business development with growing existing accounts, with a focus on long-term partnerships, revenue growth, and market share.

What you will be doing

Meet and exceed sales and revenue targets within assigned permits and territory
-Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time is expected)
Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets
Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual, repeat, and referral business
Facilitate solutions to customer inquiries and issues in a prompt and professional manner
Provide clients with accurate and timely product specifications
Act as a “go to” for all accounts. Build relationships by providing exceptional service
Organize time logically and efficiently so as to maximize productivity and daily sales output

Experience & Skills Required

Excellent relationship builder
Consultative sales approach
Proven track record of exceeding targets
Strong customer service skills
Excellent organizational skills
Great communicator – verbally and written
Fluency in Mandarin, Cantonese, Farsi or Punjabi is an asset
Results and solution focused, with strong problem solving and time management skills
Comfortable working in any environment from construction site to a boardroom
Capable of understanding a dynamic, growing marketplace
Ability to manage inter-departmental communications in order to achieve shared objectives
Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.