Head Telecom Agent - Hilton Hawaiian Village Waikiki Beach Resort

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Head Telephone Operator, you’re not just supervising daily communications operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Head Telecom Agent to join the team.

Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues.

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

The ideal candidate will possess:

1. 1.  Schedule flexibility (schedule shell is 8 am to 11 pm)
   2.  Previous supervisory experience
   3.  Working knowledge of Hilton system is highly preferred
   

Here's what you'll do during a typical day:

• Supervise communications team: Oversee team members in call handling, message delivery, emergency responses, and guest information sharing, ensuring service standards are met
• Lead day-to-day team operations: Schedule shifts, assign tasks, train staff, and provide coaching and performance feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns while supporting team members in in handling complex or escalated issues
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.