Patient Service Representative I - Minimally Invasive Urology

The Patient Service Representative I plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Representative I demonstrates professionalism and productivity while maintaining a positive interaction with our patients.

• Assists in patient check-in and check-out procedures, ensuring all necessary forms are completed and signed.
• Collects copayments and verifies insurance eligibility with an understanding of basic healthcare insurance benefits.
• Updates patient demographic and insurance information in the CS-Link system accurately and timely.
• Schedules and coordinates patient appointments under supervision. Maintains knowledge & understanding of scheduling protocols, guidelines & standard procedures. Ensures Patients are scheduled correctly by utilizing the appropriate visit types within CS-Link. Accommodates all scheduling requests, with an emphasis on customer service.
• Assists in managing physician/provider schedules, handling patient/provider correspondence as directed.
• Provides general administrative support, including answering phones, routing calls, and managing medical records.
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
• Participates in departmental huddles and staff meetings.
• Contributes to maintaining a clean and safe environment in the reception and waiting areas.
• Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.

Education

• High School Diploma/GED - minimum
• Assoc. Degree/College Diploma - preferred

Experience

• 6 months Experience working with insurance companies and obtaining authorizations - preferred

Licenses and Certifications

• No license or certification required