Customer Incident Commander

Xero is seeking an Incident Manager who can orchestrate major and minor incidents from the customer perspective, coordinating across engineering, product, support and leadership to keep customers informed and minimize disruption.

You will own end-to-end incident management-from investigation through post-incident reviews-building systems and processes that prevent recurrence and strengthen customer trust. This role offers a hybrid work arrangement (3 days in the office, 2 from home).