IT Support Administrator

Title: IT Support Administrator

Type: Permanent

Hours: Part Time (20 hours per week, Monday – Friday)

Salary: £15.00 per hour

Location: Inverness

Role Overview:

Providing practical IT support, ensuring staff have access to reliable technology and systems to support service delivery. The post holder will maintain IT equipment, support users with technical issues, liaise with external providers where required. The post holder will also undertake administrative tasks that contribute to the efficient operation of services.

Key Responsibilities:

• Provide first-line IT support to staff and users, including troubleshooting hardware, software, printer, connectivity and network issues.
• Set up, configure and maintain laptops, desktop computers, tablets, mobile phones, printers and other IT equipment.
• Assist staff with all Microsoft 365 applications.
• Manage user accounts, access permissions.
• Ensure the efficient operation of IT systems, such as laptops, tablets and phones.
• Monitor and maintain IT equipment to ensure systems remain secure, up to date and function effectively.
• Co-ordinate repairs, replacements and warranty claims with external suppliers and service providers as required.
• Oversee and carry out all general administration for company e-learning platforms such as setting up new users and resetting passwords etc.
• Implement and enforce cybersecurity protocols.
• Monitor the network for potential threats or breaches and report any security incidents to management immediately.
• Ensure IT practices support compliance with GDPR and organisational policies.
• Provide general administrative support related to IT systems, equipment records, licences, supplier contracts and service arrangements.
• Maintain accurate records of support requests, actions taken and any outstanding issues.
• Password resets across all platforms.

Person Specification:

• Proven experience in providing practical IT support.
• Strong knowledge of Microsoft 365 and applications, IT systems, networks, and software tools.
• Strong troubleshooting skills across lap tops, desktops, mobile phones tablets, printers and Wi-Fi connectivity.
• Familiarity with data protection laws and best practices, particularly GDPR.
• Ability to provide technical support to staff with varying levels of IT expertise.
• Excellent problem-solving and troubleshooting skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple tasks or projects simultaneously.
• Full UK driving licence and ability to travel between local sites.

Desirable:

• Degree, HNC, other relevant qualifications hardware/software or a related field and or experience with specific IT systems or platforms used within educational or childcare settings.
• Experience with cloud computing and digital collaboration tools e.g. jotform, class dojo & Microsoft 365 apps.