Application Support Specialist

Application Support Specialist (Health Manager Level 4)

Support, enhance and innovate Oracle HCM Cloud solutions that enable NSW Health's workforce, while working on meaningful projects that improve services at scale

• Full Time Exempt for up to 6 months (Parental leave cover)
• Hybrid flexibility for work-life balance Chatswood, St Leonards or Charlestown
• Attractive salary from $153,559.00 up to $182,954.00 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Wednesday 14th October 2026 Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.

Join the Team

As an Application Support Specialist in our Oracle Applications Team, you'll be responsible for supporting and enhancing Oracle HCM Cloud solutions that underpin workforce services across NSW Health. Working closely with stakeholders, you'll lead service improvements, resolve complex issues, and deliver high-quality digital solutions that make a real impact.

In this role, you will:

• Drive ongoing improvements across Oracle HCM Cloud applications.
• Collaborate with stakeholders to deliver innovative workforce solutions.
• Design and implement enhancements that improve system performance and user experience.
• Troubleshoot and resolve critical application issues in a complex enterprise environment.
• Shape the future of workforce applications through continuous improvement and innovation.
• Extensive hands-on experience in Oracle HCM, including Core HR, Performance Management, Workforce Structures, Integration handling spanning both implementation and ongoing support.
• Experience with configuring and supporting Oracle Redwood features and the Oracle HCM AI Agent (including setup, user enablement, and troubleshooting) will be preferred.
• Demonstrated expertise in functional support, issue resolution, and expert in troubleshooting Integrations issues, including workflows, data errors, and process breakdowns.
• Proficiency in using SQL, HDL (HCM Data Loader), mass uploads, and validation activities.
• Skilled in maintaining and troubleshooting OTBI, BI Publisher, and HCM Extracts for operational and compliance reporting.
• Strong experience in managing user roles, security profiles, and resolving access-related issues across HCM.
• Hands-on experience in regression testing, impact analysis, and issue resolution during Oracle Cloud quarterly updates and patches.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.