RemoteFull timeTechnology

Technical Support Engineer / IASM

SutherlandHyderabad, TS🇮🇳India

Why this role stands out

This remote Technical Support Engineer role offers significant growth potential within a reputable company, allowing you to hone your advanced SQL and Windows troubleshooting skills while providing essential customer support. If you thrive on solving complex technical challenges and possess strong communication abilities, this is an excellent opportunity to advance your career. Apply now to join a dynamic team and build a fulfilling career!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeRemote

LocationHyderabad, TS, India

SQLActive DirectoryData AnalysisWindows Server

Job description

At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Summary:
The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities:
• Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions

Required Skills & Qualifications:
• 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls

Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.