Desktop Technician - Wedron IL - Onsite role

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
• Provide timely and accurate support and troubleshooting for a wide range of IT-related issues, including hardware, software, network, and application problems.
• Good experience working in call center
• Walk users through problem-solving processes, providing clear and concise instructions.
• Accurately log and track support requests, document solutions, and maintain detailed records of user interactions.
• Follow up with users to ensure their issues are resolved satisfactorily.
• Identify and escalate complex issues to appropriate technical teams when necessary.
• Assist with the setup, installation, and configuration of computer hardware, software, and peripherals.
• Provide basic user training and guidance on the use of IT systems and applications.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and user guides.
• Identify trends in user issues and provide feedback to the IT team for potential improvements to systems and processes.
• Maintain a professional and customer-oriented demeanor at all times.
• Adhere to service level agreements (SLAs) and ensure timely resolution of support tickets.
• Participate in IT projects and initiatives as required.

NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.